LiveKit - Developer Success Engineer
Requirements
• A practicing engineer with demonstrated ability to build, ship, and debug production software • Comfortable working across an unfamiliar codebase to diagnose and resolve customer issues • A clear written and verbal communicator who can adapt your message to technical and non-technical audiences • Curious, fast-learning, and energized by ambiguity • Customer-focused — you feel the difference between solving a ticket and solving the underlying problem • You've literally done this role before • Experience working with a community of developers • Contributions to open source • You've built something with LiveKit • You're multilingual — LiveKit has users around the world • OUR COMMITMENT TO YOU • An opportunity to build something truly impactful to the world • Contribute to open source alongside world-class engineers
Responsibilities
• Support and work directly with developers, teams, and companies building with LiveKit, both commercially and in the community • Triage, file, and fix bugs, respond to support tickets, write sample and production-quality code, and update documentation and technical guides in service of customers • Collaborate and support community efforts, specifically around technical issues • Regularly meet with and follow up with LiveKit customers to ensure their continued success on the platform • Partner closely with Sales, BD, and Partnerships teams on strategy and support them in customer conversations
Benefits
• £145K – £185K • Offers Equity • Upload your resume here to autofill key application fields. • Drop your resume here! • Parsing your resume. Autofilling key fields... • or drag and drop here • Tell us about you and why you're excited to apply to this specific role at LiveKit! • Decline to self-identify • Hispanic or Latino - A person of Cuban, Mexican, Puerto Rican, South or Central American, or other Spanish culture or origin regardless of race. • Hispanic or Latino • White (Not Hispanic or Latino) - A person having origins in any of the original peoples of Europe, the Middle East, or North Africa. • White • Black or African American (Not Hispanic or Latino) - A person having origins in any of the black racial groups of Africa. • Black or African American • Native Hawaiian or Other Pacific Islander (Not Hispanic or Latino) - A person having origins in any of the peoples of Hawaii, Guam, Samoa, or other Pacific Islands. • Native Hawaiian or Other Pacific Islander • Asian (Not Hispanic or Latino) - A person having origins in any of the original peoples of the Far East, Southeast Asia, or the Indian Subcontinent, including, for example, Cambodia, China, India, Japan, Korea, Malaysia, Pakistan, the Philippine Islands, Thailand, and Vietnam. • Asian • American Indian or Alaska Native (Not Hispanic or Latino) - A person having origins in any of the original peoples of North and South America (including Central America), and who maintain tribal affiliation or community attachment. • American Indian or Alaska Native • Two or More Races (Not Hispanic or Latino) - All persons who identify with more than one of the above five races. • Two or More Races • Hispanic or Latino • White (Not Hispanic or Latino) • Black or African American (Not Hispanic or Latino) • Native Hawaiian or Other Pacific Islander (Not Hispanic or Latino) • Asian (Not Hispanic or Latino) • American Indian or Alaska Native (Not Hispanic or Latino) • Two or More Races (Not Hispanic or Latino) • I identify as one or more of the classifications of protected veteran listed above • I am not a protected veteran
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