ClickHouse - Technical Account Manager Architect
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Requirements
• 5+ years of experience in Technical Account Management, Professional Services, Senior Support, and/or Project Management roles • 5+ years of relevant industry experience in implementing, operating, and/or supporting operating scalable, fault-tolerant, distributed database management systems ("DBMS") • Technical breadth and depth in relevant subjects such as DBMS, OLAP, Cloud/SaaS platforms, distributed systems software engineering, Linux/Unix, Kubernetes, System or Network Administration, and big data • Experience leading and shipping large scope technical projects in collaboration with multiple experienced engineers. • Expertise with a public cloud provider (AWS, GCP, Azure) and their infrastructure as a service offering (e.g. EC2). • Excellent communication skills and the ability to work in a customer-facing role and in close collaboration with the Support Services, Engineering, and Sales teams • A mindset of teamwork, global engagement, empathy, and solving challenging problems • A sense of adventure and urgency in building the most scalable, highest performing, largest, and fastest databases on the planet • Self-driven, curious, and eager to continuously learn and grow
Responsibilities
• Work with strategic and enterprise ClickHouse users, customers, and prospects as identified by ClickHouse Sales to work on onboarding, production launches, and POCs • Provide architectural, technical, and migration guidance and assistance • Lead projects, escalations, and meetings to enable ongoing user/customer success • Ownership and oversight of L3 Support Cases and Escalations, working closely with the Support L1/L2 team • Partner closely with ClickHouse Product Management, Engineering, and Sales to help develop the roadmap and account plans • Be present and available according to the scheduling and onsite travel required to deliver high-quality 24x7 Support in a global, distributed environment • Assist with hiring and mentoring new team members • Develop and assist with Docs, Knowledge Base articles, ClickHouse Learning, Reference Architecture, and QA needs
Benefits
• For roles based in the United States, the typical starting salary range for this position is listed above. In certain locations, such as the San Francisco Bay Area and the New York City Metro Area, a premium market range may apply, as listed. • United States • These salary ranges reflect what we reasonably and in good faith believe to be the minimum and maximum pay for this role at the time of posting. The actual compensation may be higher or lower than the amounts listed, and the ranges may be subject to future adjustments. • An individual’s placement within the range will depend on various factors, including (but not limited to) education, qualifications, certifications, experience, skills, location, performance, and the needs of the business or organization. • If you have any questions or comments about compensation as a candidate, please get in touch with us at [email protected]. • Flexible work environment - ClickHouse is a globally distributed company and remote-friendly. We currently operate in 20 countries. • Flexible work environment • Healthcare - Employer contributions towards your healthcare. • Healthcare • Equity in the company - Every new team member who joins our company receives stock options. • Equity in the company • Time off - Flexible time off in the US, generous entitlement in other countries. • Time off • A $500 Home office setup if you’re a remote employee. • A $500 Home office setup • Global Gatherings – We believe in the power of in-person connection and offer opportunities to engage with colleagues at company-wide offsites. • Global Gatherings • Culture - We All Shape It • As part of our first 500 employees, you will be instrumental in shaping our culture. • Are you interested in finding out more about our culture? Learn more about our values here. Check out our blog posts or follow us on LinkedIn to find out more about what’s happening at ClickHouse. • Equal Opportunity & Privacy
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