harvey - Senior Solutions Architect, EMEA
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Requirements
• Proven experience working with enterprise customers, including navigating complex buying cycles and aligning with multiple stakeholders across legal, IT, and executive teams • Strong technical acumen and the ability to explain concepts like LLM behavior, security architecture, and API integrations to both technical and non-technical audiences • Excellent communication skills with a talent for translating between customer needs and internal teams, including Product and Engineering • Demonstrated ability to work through ambiguity, prioritize effectively, and champion customer outcomes in fast-changing environments • A collaborative, low-ego approach—you enjoy working across functions, engaging with customers, and unblocking teammates • Curiosity about generative AI and excitement to learn about emerging technologies and how they apply in highly regulated industries • Familiarity with LLM frameworks, legal tech, or working in high-trust, high-compliance environments • Prior experience at a high-growth startup, especially in an early Solutions or Sales Engineering role where you helped shape processes and scale customer success • DEPENDING ON YOUR LOCATION, AN APPLICANT PRIVACY NOTICE MAY APPLY TO YOU. YOU CAN FIND ALL OF OUR APPLICANT PRIVACY NOTICES [HERE https://www.notion.so/harveyai/Harvey-Candidate-Privacy-Policies-319ac3fcdd7a803bb807d5094f249922].
Responsibilities
• Collaborate closely with the Go To Market and Customer Success teams to articulate the technical capabilities and benefits of http://harvey.aiHarvey.ai http://Harvey.ai to prospective and existing clients. • Address and resolve customer queries related to security, architecture, AI technology, and platform integration. • Lead the setup and configuration of customer accounts, including Single Sign-On (SSO) and other authentication mechanisms. • Work directly with customers to understand their requirements, design solutions, and ensure successful deployment of the http://harvey.aiHarvey.ai http://Harvey.ai platform. • Assist in the identification and pursuit of upsell opportunities, particularly around additional SKUs and API capabilities. • Serve as a technical advisor during the sales process, providing guidance on best practices, technical feasibility, and product alignment with customer needs. • Maintain a deep understanding of http://harvey.aiHarvey.ai http://Harvey.ai’s architecture, security standards, and AI capabilities to effectively communicate with both technical and non-technical stakeholders. • Collaborate with the product team to provide feedback and insights based on customer interactions, helping to inform future product development.
Benefits
• At Harvey, we’re transforming how legal and professional services operate — not incrementally, but end-to-end. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come.
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