Wrike - Security Customer Success Engineer (SCSE)
Requirements
• 3+ years of experience in a customer-facing technical role such as Sales Engineering, Customer Success, Solutions Engineering, or Security Consulting, preferably in a SaaS environment • Strong communication skills with the ability to explain complex security and compliance concepts to both technical and non-technical audiences • Experience handling customer objections and guiding security-related discussions in a business-focused way • Solid understanding of cloud security principles • Knowledge of data privacy regulations such as GDPR and CCPA • Familiarity with security and compliance frameworks such as SOC 2, ISO 27001, and HIPAA • Ability to manage multiple priorities effectively in a fast-paced environment • Experience using AI tools, internal documentation, or knowledge bases to improve quality and efficiency in responses • English spoken and written skills - advanced level • Standout Qualities: • Standout Qualities: • Experience with RFP automation platforms such as Loopio or Responsive • Familiarity with the Collaborative Work Management (CWM) space • Deeper experience in customer-facing security roles within SaaS organizations • Strong consultative approach with the ability to position security as a business enabler • Proactive mindset with a focus on continuous improvement and cross-functional collaboration • Team Dynamics: • Team Dynamics: • Your manager will be Alexis Jordan. In this role, you will work closely with the Security team, as well as with Sales and Customer Success teams across Wrike. You will act as a cross-functional partner, helping align customer security needs with internal product, security, and go-to-market teams. This role requires strong collaboration, responsiveness, and a customer-first mindset. • Our Work Style: • Our Work Style: • Customer-facing and highly cross-functional role partnering with Security, Sales, and Customer Success teams • Fast-paced environment with multiple concurrent customer engagements and priorities • Use of internal AI tools, knowledge bases, and documentation to support high-quality and efficient responses • Focus on collaboration, continuous feedback, and process improvement
Benefits
• 18 Company Holidays + Paid Vacation • Parental Leave: 18 Weeks Maternity / 4 Week Paternity • 2 Volunteer Days • Medical, Dental & Vision Insurance (Employees + Dependents) • Employee Assistance Program (EAP) • Life Insurance Plan • What’s Next? • What’s Next? • Technical interview • Cultural interview • Your recruitment buddy will be Aleksandar Chernev, Senior Technical Recruiter. • Who Is Wrike and Our Culture • We’re a team of innovators and creators who solve the complex work problems of today and tomorrow. • Hybrid work mode • Hybrid work mode • Wrike is our people, not a place. With 1,000+ employees collaborating across nearly every time zone, we support talent through 10 global hubs — Australia, Costa Rica, Cyprus, Czechia, Estonia, France, India, Ireland, Japan, and the United States — offering flexible ways of working that include remote work, hybrid environments, and co-working spaces across many locations. • While flexibility looks different across teams and regions, employees located near certain hubs — particularly in Prague (CZ), Nicosia (CY), Bangalore (IN), and Rennes (FR) — are generally expected to collaborate in person around 2–3 days per week, balancing the flexibility of distributed work with opportunities for in-person collaboration and connection. • Our persona • Our persona • 💡 Smart: We love what we do, and we’re great at it because this is our domain. Our combined knowledge in this space is unmatched. • 💡 Smart: • 💚 Dedicated: We get up every day focused on helping our customers win. We’re committed to helping our teammates win, too! • 💚 Dedicated: • 🤗 Approachable: We're friendly, easy to get along with, considerate, and helpful. • 🤗 Approachable: • Our culture and Values • 🤩 Customer-Focused • 🤩 Customer-Focused • We care about our customers. We understand the customer journey, experience, and value derived from Wrike. Decision-making and action-taking are done with the customer in mind.
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