threataware - Customer Support Engineer
Requirements
• Proven experience in a technical support, DevOps, infrastructure, or similar hands-on engineering role • Strong understanding of IT infrastructure — networking, cloud environments, endpoint management, and security tooling • Comfortable writing scripts (Python, Bash, or similar) to solve problems and automate workflows; basic software development experience is a strong plus • Familiarity with APIs and SaaS platform integrations, with the ability to guide customers through technical configurations • A methodical, curious approach to troubleshooting — you enjoy digging into complex problems and finding the root cause • Clear communicator who can translate technical concepts for both engineering teams and less technical stakeholders
Responsibilities
• Work closely with Customer Success Managers as their primary technical partner, resolving complex infrastructure and configuration issues on behalf of clients and joining conversations directly when needed. • Diagnose and troubleshoot technical problems across customer environments, leveraging your infrastructure knowledge to identify root causes quickly. • Write and maintain scripts to automate repetitive support tasks, build diagnostic tooling, and assist customers with integrations. • Serve as the technical escalation point within the CS team, working with Engineering and Product to resolve issues and feed customer pain points back into the roadmap. • Produce clear technical documentation, runbooks, and knowledge base articles to scale support capability across the team. • Support the onboarding of new customers, ensuring a smooth and technically sound deployment from day one.
Benefits
• ThreatAware gives security teams a single source of truth for every device and tool in their organisation. We deploy in under 30 minutes, with 150+ integrations and no agents required. On average, we reveal that 10% of devices on a network go completely undetected and 30% of security controls are missing or silently failing. • Now we’re building something bigger. In February 2026, we raised $25M from One Peak, now we’re scaling our North American operations and launching our AI-powered security workspace, giving security teams the freedom to build exactly the tools and automations they need, powered by six years of the most accurate cyber asset data in the market.
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