atominvest - Customer Success Analyst
Requirements
• Bachelor's Degree (or higher) from top-tier university • Proven interest in private markets • Minimum 2 years of work experience (experience in consulting, investment banking, private equity or fund administration a plus) preferred • Excellent verbal and written communication skills • Strong analytical skills and attention to detail • High degree of proficiency in MS Excel • Comfortable with working with large amount of data • Ability to prioritise tasks, regularly communicate progress and meet established deadlines • Team player, keen to learn and share ideas • Stage 1: Meet with a member of our Customer Success Team to discuss your motivations, background and dig deeper into your CV, as well as talk about our story and where we’re heading • Stage 2: Complete a short case study • Stage 3: Discuss case study with our Head of Customer Success • Stage 3: Final round discussion with our Chief Commercial Officer • Stage 4: Join Atominvest!
Responsibilities
• Get hands-on with customer data, requirements, and workflows — configuring and implementing them directly within the Atominvest platform • Work alongside Implementation Managers to onboard customers onto the platform, supporting everything from data migration to UAT • Analyse real client datasets and fund structures — gaining direct exposure to how leading private markets firms structure funds, manage investor relationships, and run their operations • Drive down time to value by ensuring a smooth, well-documented transition to ongoing customer lifecycle management • Liaise with Product and Engineering to complete extensive QA testing for new product features and bug fixes, and to help scope and troubleshoot integration or data issues • Field support tickets, ensuring customers and investors are kept up to date on progress toward resolution • Maintain technical documentation and internal knowledge base
Benefits
• Competitive compensation (fixed base salary + performance incentives) • 25 days of holiday per year + bank holidays • Hybrid working style (a minimum of 3 days in our central London office is required) • Cycle2Work scheme • Employee Assistance Programme (EAP) to support employee wellness • A culture of trust, ownership, responsibility and autonomy in your work • An incredible team of smart and mission-driven people to work with • Fun working atmosphere • Company-wide socials and events
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