AlphaSense - Order Processing Analyst
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Requirements
• A customer-focused individual, who has experience in supporting the customers through an email ticketing system, chat, and/or phone calls. • Demonstrate exceptional organizational skills and attention to detail. • Provide comprehensive information/updates to the sales teams. • Resolve customer complaints and queries. • Provide new employees with training sessions to enhance their skills. • Offer exceptional customer service and satisfaction. • Follow up with customers for any further information. • Maintain a healthy relationship with the sales teams. • Have an ability to execute, act tactically and write effectively. • Have a desire to learn and absorb information to make connections and drive productivity. • Possess strong analytical, critical thinking, and problem-solving abilities. • A team player and enjoy building strong cross-group working relationships. • Proficient in Microsoft Office Suites (especially in Excel) • Salesforce or any CRM tools experience is a plus. • Experience in a high change, rapidly growing business is a plus.
Responsibilities
• Process the new and renewal orders. • Validate the opportunity and contact information, and flag and resolve any discrepancies. • Turn on client access and confirm the opportunity for the further processing (i.e. sending the invoices) • Initiate and support various departmental projects. • Resolve customers’ queries and concerns. • Track communication in our CRM for transparency and auditability of casework. • Focus on improving customer satisfaction by delivering timely, accurate, and quality services. • Suggest process and system enhancements to increase efficiency. • Assist with special projects as assigned. • AlphaSense is an equal-opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals. All employees share in the responsibility for fulfilling AlphaSense’s commitment to equal employment opportunity. AlphaSense does not discriminate against any employee or applicant on the basis of race, color, sex (including pregnancy), national origin, age, religion, marital status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any other non-merit factor. This policy applies to every aspect of employment at AlphaSense, including recruitment, hiring, training, advancement, and termination. • In addition, it is the policy of AlphaSense to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where a particular employee works. • Recruiting Scams and Fraud • We at AlphaSense have been made aware of fraudulent job postings and individuals impersonating AlphaSense recruiters. These scams may involve fake job offers, requests for sensitive personal information, or demands for payment. Please note: • AlphaSense never asks candidates to pay for job applications, equipment, or training. • All official communications will come from an @alpha-sense.com email address. • If you’re unsure about a job posting or recruiter, verify it on our Careers page. • If you believe you’ve been targeted by a scam or have any doubts regarding the authenticity of any job listing purportedly from or on behalf of AlphaSense please contact us. Your security and trust matter to us.
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