Zimperium - Customer Success Manager (Public Sector & Endpoint Security)
Requirements
• Customer Satisfaction & Risk Management - Maintain a high level of customer satisfaction and be the primary interface to manage risks and escalations • Customer Advocacy - Gather Customer’s feedback about products, their use-cases channel them effectively to drive product capabilities • Customer Onboarding - Assist the Customer with deployment planning, best practices deployment approach and proactive management of risks to facilitate a smooth and agile rollout of the solution • B.S. in Computer Science or an equivalent engineering degree • 5+ years of experience working with Enterprise software solutions, startup experience desirable • 5+ yrs experience in customer success roles, preferably with security companies, managing portfolio of large enterprise and/or Federal customers • Self-motivated, strong problem-solving skills with good business acumen. Domain expertise in Mobility & Security is highly desirable • Ability to travel
Responsibilities
• Account management - Proactively manage client relationships to ensure renewals, referenceability and facilitate expansion opportunities with sales teams • Public Sector Focus - Manage a strategic portfolio consisting of Federal Civilian/Defense agencies and State, Local, and Education (SLED) entities • Drive Product Adoption & Demonstrate Business Value - Drive the adoption of Zimperium’s solution within the Customer’s user base and assist the Customer to realize the business value • Collaborate effectively with internal teams – Work closely with Engineering and Product teams in different time zones to address customer issues • Roll up your sleeves - Learn everything about the product and how its deployed to ensure you can have in-depth quality conversations with the customer
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