luminovo - Customer Success Manager | US (d/f/m)

🇺🇸 Austin (remote) - Hybrid$83k - $170k4w ago

In Office NA Software Logistics Customer Success Manager Account Management Customer Success B2B Customer Onboarding Close

Requirements

• Customer Success or Account Management experience in B2B SaaS, with owning retention and expansion targets • Comfortable running onboarding workshops and customer trainings • Strong commercial instinct — you spot growth opportunities and aren't afraid of renewal negotiations • Analytical and data-driven in how you prioritize your portfolio • Self-directed and energized by building something new — this is a ground-floor North American role • Bonus: experience or genuine interest in electronics, manufacturing, or hardware supply chains • Fluency in English is a must for this role, because you'll be working with English-speaking customers from Canada and the US. Spanish 🇲🇽 and French 🇫🇷 fluency are a huge plus, so we can cater even better to francophone Canadian customers or customers from Mexico. • You can join our team in a hybrid setup in Austin, Texas in the United States. We have our global HQ in Munich, Germany, an established hub in NYC, and a growing presence in Austin (our future main hub in the USA). • We regularly meet for team retreats and attend selected industry events, which means you'll be traveling occasionally. Travel expenses will of course be covered by us.

Responsibilities

• Own a portfolio of mid-size and enterprise accounts end-to-end: onboarding, adoption, QBRs, health scoring, and renewal • Run interactive onboarding sessions, trainings, and workshops to drive fast time-to-value • Drive net revenue retention through upsell, cross-sell, and contract expansion • Monitor customer health and engagement data to catch churn risk early • Translate customer feedback into structured insights for our product and engineering teams • Stay close to electronics industry trends and supply chain challenges affecting your accounts • Use AI tools and automation to work smarter — we build AI for the electronics industry and practice what we preach

Benefits

• North America | Level 1On-Target Earnings (OTE) $83.3K – $96.7K • Offers Equity • Offers Commission • OTI/OTE split = 20% • North America | Level 2On-Target Earnings (OTE) $109.5K – $129.1K • Offers Equity • Offers Commission • OTI/OTE split = 22.5% • North America | Level 3On-Target Earnings (OTE) $145.5K – $170.3K • Offers Equity • Offers Commission • OTI/OTE split = 25% • We want to offer compensation that aligns with industry standards. • To maintain a transparent and fair approach to compensation, the salary ranges for all positions are determined based on market benchmarks and a comprehensive leveling framework. • Please, note that the salary ranges for this job might differ in other countries/states within our time zones for remote work! • 🧠 We greatly value psychological safety and honest feedback. We always expect you to speak up and share your ideas about what we can improve within the company, and take these views to heart. • 💬 We do routine 1:1s with your supervisor, retrospectives, and insight hours to make sure we are constantly getting better at what we do, all while fostering employee mental health and wellbeing. • 💡 Professional development is something strongly encouraged by Luminovo, so there are no fixed budgets when it comes to things that will further your professional growth (education, trainings etc.). Make a case for it, and we usually say yes! • 🤸 We offer a flexible working environment (fully-remote, hybrid, and on-site in Munich), and appreciate everyone managing their working hours to achieve their ideal work-life integration. • 👶 When it comes to our take on parent support, Luminovo happily contributes to the childcare costs of Luminerds. • 💸 We're excited to revolutionize the electronics industry – and we want you to be too. That's why all full-time Luminerds receive attractive virtual stock option packages. • Upload your resume here to autofill key application fields. • Drop your resume here! • Parsing your resume. Autofilling key fields... • or drag and drop here • Here, you can add a personal message to your application. • You can tell us about your biggest learnings from last year, tell us how you want to grow professionally, or simply recommend your favorite book. Anything goes! • If you're planning to relocate, add your preferred location here. • In North America, we have office locations in Austin (Customer Success Hub) and New York City (Sales Hub). • Answer yes, if you intend to join us in our Austin office for 2+ days per week. • Austin • office • 2+ days per week • Answer no, if you prefer a fully-remote position. • Considering any notice periods and vacation plans, what is the earliest possible start date for you to become a Luminerd? • We ask this question to ensure that your expectations are compatible with the salary range we can offer for this position (please note the compensation information in the job description). • Please add your expected salary in the field below. For roles with variable compensation, make sure to refer to the on-target earnings (OTE) here. • Please add your expected salary in the field below. • We'll go through our detailed salary structure together during your first interview. • Luminovo Customer • Luminovo Employee • In previous roles, you were responsible for: • In previous roles, how many customers have you managed in your portfolio? • 51-100 accounts • In previous roles, how large was your portfolio in terms of annual recurring revenue (ARR)? • €250k - €500k ARR • Do you agree to allow Luminovo to contact you about job opportunities for up to 1 year?