ellevationeducation - Customer Success Manager
Responsibilities
• Onboard and learn about Ellevation and the work we do to improve outcomes for English Learners. • Become familiar with our product offerings and our customer landscape. • Understand the Partner Success Organization's approach and how we work in close collaboration with our Revenue teams. • Learn the various tools and processes that Customer Success Managers use to facilitate new partner implementation and ongoing engagement. • Shadow Customer Success meetings and calls while becoming familiar with our partner-facing resources. • Take on your first partner implementations and begin managing your full partner caseload. • Begin using the Partner Health Dashboards to better understand partner usage, engagement, satisfaction, and other health metrics. • Build relationships with the Account Managers you work closely with to learn more about your partners. • Continue to gain proficiency with the Ellevation product suite and deepen your product knowledge. • Drive successful implementation and partner outcomes by proactively connecting educators to the resources, self-paced training, and support that build long-term capability and self-sufficiency. • Grow your knowledge and skills as a Customer Success Manager and facilitate the implementation of Ellevation's suite of products for multiple partners simultaneously. • Deepen your ability to analyze partner health data and determine which retention strategies and success plays to apply proactively. • Collaborate with other PSMs and internal teams (Product Support, Professional Services, etc.) to continually refine our approach to engaging and supporting our district partners. • In collaboration with Account Management, engage with administrators in partner districts to conduct Account Review and Reflection Meetings to ensure districts are set up for expansions and renewals. • Drive successful partner outcomes by ensuring accurate and timely data, delivering a high-quality partner experience, maintaining strong partner satisfaction, and proactively aligning expectations to support long-term success. • Listen and learn from partners on current compliance and instructional challenges, and ideate on how the product can best meet district needs. • Act as a subject matter expert for our Product Education team as it relates to the development of Resource Center and Webinar content, and offer suggestions and ideas to improve our resources. • Surface learnings, observations, and feedback from district partners to Ellevation’s Product and Engineering Teams to help inform future product development efforts. • Information that you provide when applying for employment with Curriculum Associates, LLC may be subject to the California Privacy Rights Act. Click here for more information about our data-collection practices and your rights related to that data.
Benefits
• In addition to our great benefits and competitive salaries, here are some things that make us unique: • + Mission-driven organization where team members are empowered to make a significant impact • + Opportunities to join Employee Resource Groups and support building a culture of belonging • + Professional development and growth opportunities • + Company and team offsites in various cities across the United States • + Collaborative workspace in the heart of Boston - a stone's throw from many central T stops (Downtown Crossing, Government Center, and Aquarium). Free snacks, beverages, and local organic fruit provided • + Remote and in-person engagement opportunities, including happy hours, themed events, and competitions • + Remote and in-person wellness programming to support team’s mental and physical wellbeing • Here at Ellevation, we champion diversity, inclusion, equity, and belonging. We strive to build a team that reflects the diverse communities we serve. We are committed to creating an inclusive workplace that promotes and values a range of ideas and opinions. • We believe in building a culture where productivity can flourish, one that is empathetic, respectful, and inclusive. We are proud to have been recognized in prior years as “Best Tech Workplace for Diversity” by the Timmy Awards for investing in training around inclusive behaviors, microaggressions, unconscious bias, and fostering a culture of continuous learning and feedback across the company. We are encouraged by our progress, but there’s more work to be done. • Benefits – Benefits eligible employees (and qualifying dependents) are covered by medical, dental, vision, and basic life insurance. Employees can enroll in our company's 401(k) retirement plan and receive an employer match up to 50% on the first 7% of your contribution, with pre-tax and Roth options. Employees have access to flexible paid time off for vacations, sick and disability policy, additional 10 paid company holidays, 2 floating holidays and a winter office closure between Christmas and New Year's. In addition, we provide a generous parental leave benefit, back-up childcare or eldercare, and a variety of other perks to support the health and well-being of our employees.
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