Unknown - Strategic Customer Success Manager - Remote
Requirements
• 5+ years of experience in a Senior Customer Success, Enterprise Customer Success Manager, Senior Account Management, or Strategic Consulting role. Enterprise SaaS experience preferred. • Bilingual (Spanish and English) is required. • Strong spoken and written language skills for working with multiple teams and publishing documentation. • This is a demanding position with high internal visibility, that requires strong priority management and high emotional intelligence. • Experience supporting or working with technical products. • Excellent consultative skills with experience in end to end system implementations. • Proven track record of building trust and communicating effectively with a wide variety of stakeholders: executives, Product and Engineering leadership, day-to-day users of our software. • Diplomacy, tact, and poise under pressure when working through customer issues. • Bachelor’s degree from a 4-year institution. • Candidate must be based in Mexico. • Strong bias for action, the ability to think big, with insistence on high standards. • Experience serving a large and complex customer base in B2B SaaS. • Thrives in an unstructured, fast-paced, and change-heavy environment. • Experience working with different countries of the LATAM regions preferred, but not required. • Annual on-target earnings (OTE) range for full-time employees for this position is below and depends on your city of residence. Learn more about our total rewards and benefits below.
Responsibilities
• Be on the front-lines and ensure our customers increase the safety, efficiency, and sustainability of their operations with our IoT platform. • Manage the deployment of Samsara technology to large-scale customers, enabling customers to achieve quick time to value in their investment. • Create launch plans and a roadmap to increase product usage. • Track implementation progress, participation, product adoption, and account health. • Run training sessions, demonstrate Samsara’s technology, and work through challenges with executives and day-to-day users of the system across numerous use cases. • Juggle multiple customer engagements in parallel and work cross-functionally to deliver an exceptional experience for our customers. • Deeply understand the Samsara platform’s capabilities and explain them to customers of all types. • Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a growth mindset, be inclusive and win as a team) as we scale globally and across new offices.
Benefits
• $1,264,927—$1,488,150 MXN • At Samsara, we build for the people who keep the global economy moving. We want owners, not passengers, which is why our rewards are designed to fuel high-impact builders. Our compensation program delivers above-market total compensation through a combination of base salary, performance-based bonus/variable pay, and equity (for eligible roles) in a high-growth public company. We meaningfully differentiate pay for our top performers, who have the opportunity to earn above-market compensation that can outpace the broader market over time. • Beyond compensation, we provide the foundations that enable long-term success: a flexible, employee-led remote model, a professional development stipend, comprehensive health and parental leave plans, and more. If you’re ready to build for the long term and own the outcome, your journey starts here. • Flexible Working • Flexible Working • At Samsara, we embrace a flexible working model that caters to the diverse needs of our teams. Our offices are open for those who prefer to work in-person and we also support remote work where it aligns with our operational requirements. For certain positions, being close to one of our offices or within a specific geographic area is important to facilitate collaboration, access to resources, or alignment with our service regions. In these cases, the job description will clearly indicate any working location requirements. Our goal is to ensure that all members of our team can contribute effectively, whether they are working on-site, in a hybrid model, or fully remotely. All offers of employment are contingent upon an individual’s ability to secure and maintain the legal right to work at the company and in the specified work location, if applicable. • Belonging at Samsara
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