Meadow - Customer Success Manager
Requirements
• 4-6+ Years of Experience in Marketing, with Meaningful Exposure/Focus on Events • Builder Mindset: High Agency x High Urgency • You own problems end-to-end. • You make consequential decisions that impact outcomes. • You have a track record of success building genuine trust with clients, becoming a reliable point of contact, and knowing when to escalate versus handle things directly. • You have a track record of success anticipating client needs before they surface as problems, keeping stakeholders informed, and setting clear expectations. • Renewal & Retention Expertise • You have a track record of success managing the commercial side of the client relationship — contract terms, renewal timelines, and how to build a case for continued investment. • Product Expertise • You have a track record of success guiding clients through complex products, troubleshooting issues, and connecting features to business outcomes. • WHAT MAKES YOU STAND OUT • You have experience in B2B/Enterprise SaaS, FinTech, and/or Higher Education. • You’re excited to use AI as a core part of how you work.
Benefits
• This is a full-time position. Meadow wants all employees to be supported in their personal and professional development, so we take a comprehensive approach to compensation and benefits. The initial annual salary for this position is expected to range from $85,000- $132,000 USD. Actual compensation will depend on numerous factors such as: experience, knowledge and skills, qualifications, location, and other job-related factors. • In addition to the chance to positively impact the world while building a company around a $600B opportunity, Meadow offers: • Competitive Equity • 401(k) Retirement Savings Plan • Subsidized Medical, Dental, and Vision Insurance (with HSA & FSA Plans Available) • Flexible Paid Time Off • Paid Company Holidays • Paid Parental Leave • 1-2 Onsites Per Year • Membership in an Ambitious, Kind, No-Drama Team • We believe in hiring resourceful, curious people who are eager to learn and develop their skills. If you’re excited about this role but your experience doesn’t align exactly with the job description, we encourage you to go ahead and apply. You may be just the right candidate for this role.
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