checkout.com - Specialist, People Operations

• Full-Cycle Operations: Lead the execution of core HR processes, including onboarding, compensation changes, benefits administration, and offboarding. • Onboarding Excellence: Manage the end-to-end relocation and integration experience - including visa processing, medical insurance, and local orientation - to ensure every new joiner is set up for long-term success. • First-Line Support: Act as the primary regional point of contact for People Ops queries, delivering timely, data-backed support via our ticketing system. • Process Transformation & Global Integration: • System Optimization: Drive the adoption of AI-enabled HR tools to automate manual tasks and enhance regional operational speed. Introducing self serve. • Global Alignment: Partner with global People teams to ensure regional needs are embedded in international projects, championing a "local context, global standard" approach. • Vendor Management: Act as the primary liaison with external partners, including PRO-service providers and insurance brokers, to ensure high-quality service delivery. This includes managing proactive renewals of employees and their dependants. • Cultural & Capability Growth: • Data-Driven Culture: Leverage HR Ops metrics to provide insights and drive operational optimisation actions ad projects. • We are looking for a highly organized, resilient, and proactive People Operations professional who thrives in high-growth, ambiguous environments. You should be a "builder at heart," capable of turning siloed information into scalable, documented processes. • Experience: 5+ years of progressive People Operations experience, with demonstrated, hands-on exposure to UAE and KSA labor markets. • Highly organised, process driven, likes to build systems. • Regulatory Expertise: Strong working knowledge of UAE/KSA employment law, regional labor legislation, and statutory compliance requirements. • Technical Proficiency: Extensive practical experience managing UAE/KSA government portals (e.g., MOHRE, AXS, Mudad, GOSI). Experience with Workday or similar enterprise HRIS platforms is mandatory • Extensive experience liaising with Insurance providers, handling high volume of documents • Language Skills: Fluency in English is essential. Proficiency in Arabic is a significant advantage given the nature of government communications and portal management. • Key Competencies: • Process Architecture: A proven ability to identify "siloed" knowledge and convert it into clear, documented Standard Operating Procedures (SOPs). • Problem-Solving: A resilient, analytical mindset with a track record of identifying operational bottlenecks and implementing effective, data-driven solutions. • Stakeholder Management: Exceptional communication skills with the ability to build trust quickly, acting as a supportive partner to managers and candidates. • Prioritization: Outstanding ability to manage multiple competing deadlines, with a proactive approach to operational improvements and process automation. • Growth Mindset: An initiative-taker who is comfortable navigating ambiguity and is constantly seeking ways to enhance regional HR workflows through technology and AI. • It’s important we set you up for success and make our process as accessible as possible. So let us know in your application, or tell your recruiter directly, if you need anything to make your experience or working environment more comfortable. • Life at Checkout.com http://Checkout.com • We understand that work is just one part of your life. Our hybrid working model offers flexibility, with three days per week in the office to support collaboration and connection. • Curious about what it’s like to be part of our team? Visit our Careers Page https://www.checkout.com/careers to learn more about our culture, open roles, and what drives us. • For a closer look at daily life at Checkout.com http://Checkout.com, follow us on LinkedIn https://www.linkedin.com/company/checkout/life/ and Instagram https://www.instagram.com/checkout_com/