payscale - Technology Program Manager
Requirements
• 5+ years of program or project management experience in a technology or IT environment • PMP certification required (or actively in progress with expected completion within 12 months) • Demonstrated ability to manage multiple concurrent programs independently with minimal oversight • Experience building and maintaining RACI matrices, project plans, and executive status reporting across complex cross-functional initiatives • Proficiency in at least one project management tool - Jira, Asana, MS Project, or Smartsheet • Experience with metrics reporting and data visualization using Tableau, Snowflake, or similar BI tools • Strong written and verbal communication skills - you can write a crisp summary and facilitate a working session with equal comfort • Comfortable operating in an ambiguous, fast-moving environment where structure often needs to be built rather than inherited • Experience with Information Security, IT operations, or project governance programs in a technology environment • Payscale has an employee centric remote-first model that provides you the flexibility to do your best work in a space that supports you, while also finding time to collaborate in person for the moments that matter. • In our remote-first model, employees can work from the location that works best for them. We do not have centralized corporate offices. Employees can choose to work from home, in company-paid co-working spaces, or any combination of the two that best suits their unique needs. • If you work from home, we recommend ensuring that you can meet the following technology, equipment and workspace requirements: • High-Speed Internet - A stable broadband or fiber connection (satellite is highly discouraged) with a minimum speed of 100 Mbps in a dedicated workspace that has a reliable Wi-Fi signal. • Device for Multifactor Authentication (MFA/2FA) - smartphone, tablet, etc. • When it matters (usually no more than a few times a year) we take the time to gather for in-person events. • Payscale has employees across the US, Canada, UK, The Philippines and Romania however we are currently unable to hire in the Quebec Province, Northern Ireland, and Hawaii.
Responsibilities
• Program & Project Management • Own end-to-end program management for concurrent initiatives across Information Security, Technology (IT & Infrastructure/Platform), and AI - maintaining full visibility into scope, schedule, dependencies, and status at all times • Build and maintain project plans, milestones, and delivery timelines in Jira, Asana, or MS Project • Proactively identify risks, blockers, and scheduling conflicts across workstreams and surface them to the appropriate stakeholders before they affect delivery • Maintain a current RACI matrix across all active programs, ensuring ownership is clear and accountability gaps are documented and resolved • Cross-Functional Coordination • Coordinate scheduling, agendas, and follow-through for cross-functional working sessions, program reviews, and stakeholder meetings across G&A, R&D, and InfoSec/Technology • Manage action item tracking and follow-up across all programs, ensuring commitments are documented, owners are assigned, and deadlines are met • Serve as the operational coordinator for AI initiatives - managing meeting cadence, tracking action items and decisions, and driving follow-through on tasks • Stakeholder Reporting & Communications • Develop and maintain program status dashboards and executive-level reporting for stakeholders • Produce regular program health reports that surface progress, risks, and decisions required in a format appropriate for each audience • Own stakeholder communications for program milestones, delays, and escalations - ensuring the right people have the right information at the right time • Metrics & Performance Management • Build and maintain metrics frameworks for the IT and Information Security functions, tracking operational KPIs, SLA performance, and program velocity • Develop reporting to make program and operational metrics visible to leadership on a consistent cadence • Partner with Information Security and IT management to define meaningful metrics that reflect program health, not just activity
Benefits
• All around awesome culture where together we strive to live our 5 values: • Data informed decision making. • Customer first. Always. • Succeed together. • Relentless about results. Obsessed with excellence. • Lead the change. Shape the standard. • An open and inclusive environment where you’ll learn and grow through programs and resources like: • Monthly company All Hands meetings • Regular opportunities for executive leadership exposure through things like AMAs • Access to continued learning & development opportunities • Our commitment to a continuous feedback culture which allows us to drive performance and career growth • A growing network of Employee Resource Groups • Company sponsored volunteer hours • Holiday – Annual accrual for full time and part time employees • Sick Pay – Annual paid time off available • Company Paid and Statutory Holidays – Generous time off provided • 16 weeks of paid parental leave (top off) for birthing and non-birthing parents • Life Insurance - Basic life and AD&D benefit • Long term disability & Critical Illness – Coverage for certain types of illnesses and surgeries • Medical/Rx, Dental, Telehealth – Coverage for prescription, paramedical, medical supplies, emergency, basic and accidental dental, and virtual health care services • Health/Wellness Spending Account – Annual amount provided to you and your family for approved expenses • RRSP offered to employees with a 1:1 match up to 4% • BenefitHub – Discount marketplace, full access to all your benefits and provider portals • Annual remote work stipend to be used on wellness or home office equipment
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