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Jobs(30,650)/CXO Role(37)/Penn Interactive (10) - CX Manager, AI Optimization

Penn Interactive - CX Manager, AI Optimization

Remote - USA$85k - $85k1w ago

Remote Mid NA Fintech Cloud Computing CXO AI Engineer Zendesk Salesforce AWS

Requirements

• Experience with Zendesk AI (Ultimate AI and CoPilot), Salesforce AgentForce, AWS Connect, or similar AI-enabled customer support technologies. • Experience with conversational design, chatbot administration, customer journey mapping, or product management methodologies. • Experience evaluating and implementing third-party CX technologies, managing vendor relationships, and/or working within highly regulated industries such as gaming or financial services.

Benefits

• Competitive compensation package • Fun, relaxed work environment • Education and conference reimbursements. #LI-REMOTE • $85,000—$95,000 USD

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