3+ years of experience in Sales Enablement, Revenue Enablement, Sales Operations, or a related GTM function.
Experience supporting or working within an enterprise sales environment (required).
Strong understanding of the enterprise sales cycle and customer success motions.
Demonstrated ability to write high-quality documentation and training content.
Technical aptitude and ability to quickly learn new SaaS tools; familiarity with Salesforce, Gong, SalesLoft, ZoomInfo, or similar platforms is a strong plus.
Highly organized, detail-oriented, and able to manage multiple workstreams with precision.
Strong communication skills and ability to present clearly to global audiences.
Experience and comfort leveraging AI to support GTM teams
Ability to partner effectively across functions and work on a small, collaborative enablement team.
PERFORMANCE BASED SUCCESS CRITERIA
What is the candidate expected to own, teach, learn and improve once they're on the job? What should a candidate accomplish by when? How will the candidate's career progress throughout the year?
1-3 Months
Has a clear understanding of our sales process, customer journey, tech stack, and enablement priorities
Builds strong working relationships with partners in Sales, CS, RevOps, Marketing
Demonstrates strong writing, documentation, and technical aptitude through early assignments
Audits existing documentation, onboarding materials, and content repositories; identifies gaps and opportunities
Begins creating and updating how-to guides for priority tools (SFDC, Gong usage, etc.)
Supports build of onboarding content
Adopts our communication style and cadence, drafts simple updates or field communications
Establishes as reputation as detail-oriented, responsive, and reliable
Begins using AI tools to support writing, summarization, content drafting, and documentation efficiency
4-6 Months
Owns documentation for core systems and processes, ensuring accuracy, clarity, and accessibility
Regularly produces high-quality enablement content with minimal revision cycles
Supports the build-out of role-based onboarding
Partners effectively with RevOps on documenting process changes and supporting rollout communications
Contributes to facilitation during onboarding or skill-based sessions with increasing confidence
Supports readiness or certification programs through content updates, participant tracking, and knowledge assessments
Manages and organizes the enablement content library using best practices for version control and taxonomy
Demonstrates strong prioritization by managing multiple projects with clear timelines
Incorporates AI into regular workflows, producing faster first drafts of content, templates, and process documentation
Supports GTM teams by providing basic guidance on using AI tools for productivity
7 Months & beyond
Maintains fully operational and up-to-date documentation for our tech stack, processes, and revenue methodologies.
Plays a key role in designing improvements to onboarding, including curriculum enhancements and new training assets.
Independently facilitates segments of onboarding or ongoing enablement sessions with high quality and confidence.
Acts as a primary point of contact for tool-usage documentation and learning resources.
Identifies systemic gaps and proactively recommends creative solutions (process improvements, new guides, workflow changes).
Helps manage ongoing readiness programs and contributes to quarterly or biannual certifications.
Supports global teams consistently with documented content, clear communications, and structured reinforcement.
Establishes themselves as a highly reliable, technically adept enabler who strengthens the overall maturity of the function.
Contributes meaningfully to multi-quarter enablement initiatives and long-term program planning.
Acts as a reliable internal resource for AI best practices within enablement, ensuring GTM teams are supported with responsible, high-impact AI usage in their daily work.
Identifies new opportunities to enhance enablement efficiency and scalability using AI and automation.
Responsibilities
Content Development & Documentation
Create clear, well-structured documentation on GTM processes, playbooks, tool usage, workflows, and best practices.
Build high-quality training content, including job aids, guides, e-learning components, process documentation, and user-facing support materials.
Partner with RevOps to ensure system changes or new processes are accurately documented, up to date, and easily accessible.
Maintain and improve the enablement content library with strong organization and version control.}
Update and refine onboarding materials for all GTM roles
Training & Facilitation
Support the delivery of onboarding programs across global teams.
Assist with live and virtual training sessions, including preparation, facilitation support, and follow-up reinforcement.
Help build role-based learning paths, refresh modules, and competency-based learning content.
Tooling & Technical Enablement
Develop and maintain documentation for our sales tech stack (e.g., Salesforce, Gong, SalesLoft, ZoomInfo, LinkedIn Sales Navigator).
Advise on tools and systems build and integrations to streamline GTM processes and workflows.
Promote tool adoption with training resources and communication plans.
Identify opportunities to incorporate AI into enablement processes (e.g., content creation, onboarding materials, process explanations, or tool support) to increase speed, accuracy, and impact.
Readiness, Certification & Program Execution
Assist in administering readiness assessments, certifications, and learning reinforcement programs.
Track participation and engagement, help analyze results, and recommend improvements.
Triage incoming enablement requests and assist in gathering requirements, prioritizing tasks, and executing projects.
Communications & Stakeholder Collaboration
Draft clear, concise enablement communications, including updates, announcements, release notes, and onboarding readiness content.
Collaborate with Sales, CS, RevOps, Marketing, and Product to gather insights and ensure alignment on enablement priorities.
Provide reliable, detail-oriented support across multiple functional stakeholders in a global environment.
Benefits
Remote work opportunity in Mexico only
Opportunity to innovate with purpose for customers worldwide
Work within a diverse, collaborative, and innovative team environment
Leadership role in redefining revenue optimization strategies