Bold Business - Business Service Technician

• Connectivity Standards: Deep understanding of Ethernet standards and Fiber Optic technology (GPON, Active Ethernet). • Connectivity Standards: • Networking Protocol: Proficiency in TCP/IP, DNS, DHCP, and basic command-line interface (CLI) interactions for equipment configuration. • Networking Protocol: • Tool Proficiency: Experience using fusion splicers, signal level meters, TDRs, and network testers (e.g., NetAlly, VIAVI). • Tool Proficiency: • Hardware Knowledge: Familiarity with enterprise-grade hardware such as Cisco, Adtran, Juniper, or Ciena. • Hardware Knowledge: • Certifications (Preferred): CompTIA Network+, BICSI, or FOA Certified Fiber Optic Technician (CFOT). • Certifications (Preferred): • The "Professional Face": Ability to communicate technical issues clearly to non-technical business owners and IT Managers. • The "Professional Face": • Problem Solving: A methodical approach to troubleshooting—isolating variables to find the root cause of an issue quickly. • Problem Solving: • Physical Demands: Ability to lift up to 50 lbs, climb ladders, and work in confined spaces (server closets/crawl spaces). • Physical Demands: • Mobility: Must possess a valid driver’s license and a clean driving record for operating a company service vehicle. • Mobility: • What Success Looks Like • Mean Time to Repair (MTTR): Consistently meeting or exceeding targets for restoring business services. • Mean Time to Repair (MTTR): • First-Time Fix Rate: Resolving issues on the initial visit to minimize client downtime. • First-Time Fix Rate: • Client Satisfaction: Maintaining high CSAT scores through professional conduct and clear communication. • Client Satisfaction: • Bold Business is a US-based global business process outsourcing (BPO) firm with over 25 years of experience and $7B+ in client engagements. We help fast-growing companies scale through smart talent strategies, automation, and technology-driven solutions. • Bold Business recruiters always use a “@boldbusiness.com” email address and/or from our Applicant Tracking System, Greenhouse. Any variation of this email domain should be considered suspicious. Additionally, Bold Business recruiters and authorized representatives will never request sensitive information in email or via text. • Bold Business recruiters always use a “@ • boldbusiness.com • ” email address and/or from our Applicant Tracking System, Greenhouse. Any variation of this email domain should be considered suspicious. Additionally, Bold Business recruiters and authorized representatives will never request sensitive information in email or via text.