inspiren - Field Support Technician (Temporary – 6-Month Assignment)
Requirements
• Installation and device maintenance experience • Reliable full week travel availability (2–3 sites/week) • Comfort working in senior living/healthcare-adjacent environments • Strong communication skills for client- and resident-facing work • Thrives in a fast-paced environment with shifting priorities • Strong attention to detail and the ability to manage multiple concurrent tasks without dropping details • Skilled at managing customer/resident experience with professionalism and empathy • High degree of personal trustworthiness and accountability (unsupervised access to resident spaces and belongings) • Standing and walking for up to 8 hours per day • Ability to lift up to 30 lbs comfortably • Ability to climb up and down a ladder repeatedly throughout the day • Ability to move furniture as needed for installation/service access • Ability to get on/off the floor (e.g., for low-mounted device servicing) • Ability to maintain composure and professionalism under physical and situational demands • What You’ll Get • At Inspiren, you’ll help reshape how older adults live and age with greater safety, connection, and dignity. Here’s how we support the people making that possible: • Competitive Compensation — A strong base salary and variable compensation where applicable. • Ownership in Our Future — Equity that gives you a stake in the impact and value we’re building together. • Growth and Recognition — Semiannual reviews that recognize your contributions and support your continued development. • AI Tools and Training — Access to leading AI tools and company-wide training that help you work smarter and strengthen your skills. • For U.S.-Based Employees • Health and Wellness — Comprehensive medical, dental, and vision coverage, mental-health resources, and employee-assistance programs. • Financial Protection — A 401(k) retirement plan, HSA and FSA options, and company-paid life and disability insurance. • Time to Recharge — Flexible PTO, five paid sick days annually, company-observed holidays, and company-wide recharge periods designated each year. • Family Support — Up to 12 weeks of paid parental leave for bonding, additional leave for birthing parents, fertility and family-building benefits, and paid caregiver and bereavement leave. • Flexible Work Support — Hybrid and remote arrangements based on the role and location, along with home-office, internet, or phone reimbursement where applicable. • DON’T MEET EVERY QUALIFICATION? • Research shows that women and people of color may be less likely to apply unless they meet every qualification. If you’re excited about this role but don’t check every box, we encourage you to apply—we’d love to hear from you.
Responsibilities
• Site Readiness & Walkthroughs • Conduct room-by-room walkthroughs to confirm device placement and counts using Inspiren's mapping/walkthrough tools • Perform wireless network (Wi-Fi) scans • Capture room naming, device counts, and placement data per Inspiren conventions • Flag exceptions, access issues, or placement ambiguity to the IM in real time • Device Support & Quality Assurance • Assist with mounting, cable management, and power confirmation for AUGi, Sense, Help Button, Gateway, and Link devices as directed by the IM • Perform quality assurance checks confirming installed devices meet Inspiren's placement and configuration standards • Provide ongoing field support for previously installed devices, including troubleshooting, minor adjustments, and device swaps/replacements • Maintain an installation/service log documenting devices serviced, locations, and exceptions • Follow cleanliness and control procedures per facility requirements • Update spreadsheets/tracking systems with install and service status • Ongoing device maintenance, including servicing of individual devices or full installed communities post installation • Client & Resident Interaction • Communicate professionally and respectfully with community staff, leadership, and residents and escalate issues as needed • Follow resident privacy, dignity, and interaction guidelines • Collaboration & Reporting • Coordinate closely with the onsite or remote IM to execute the agreed project scope (via Slack/text at smaller or remote-supported sites) • Provide end-of-day summaries and immediate escalation of critical blockers • Submit expense reports within timely manner
Benefits
• At Inspiren, we’re committed to fair, competitive, and transparent compensation. The base salary range listed for this role reflects the range Inspiren reasonably expects to pay across the approved U.S. hiring locations. Actual compensation will be determined using market data for the candidate’s primary work location, along with relevant experience, skills, and internal equity. • Upload your resume here to autofill key application fields. • Drop your resume here! • Parsing your resume. Autofilling key fields... • What name would you like to be called? • or drag and drop here • Decline to self-identify • Hispanic or Latino - A person of Cuban, Mexican, Puerto Rican, South or Central American, or other Spanish culture or origin regardless of race. • Hispanic or Latino • White (Not Hispanic or Latino) - A person having origins in any of the original peoples of Europe, the Middle East, or North Africa. • White • Black or African American (Not Hispanic or Latino) - A person having origins in any of the Black racial groups of Africa. • Black or African American • Native Hawaiian or Other Pacific Islander (Not Hispanic or Latino) - A person having origins in any of the peoples of Hawaii, Guam, Samoa, or other Pacific Islands. • Native Hawaiian or Other Pacific Islander • Asian (Not Hispanic or Latino) - A person having origins in any of the original peoples of the Far East, Southeast Asia, or the Indian Subcontinent, including, for example, Cambodia, China, India, Japan, Korea, Malaysia, Pakistan, the Philippine Islands, Thailand, and Vietnam. • Asian • American Indian or Alaska Native (Not Hispanic or Latino) - A person having origins in any of the original peoples of North and South America (including Central America), and who maintain tribal affiliation or community attachment. • American Indian or Alaska Native • Two or More Races (Not Hispanic or Latino) - All persons who identify with more than one of the above five races. • Two or More Races • Hispanic or Latino • White (Not Hispanic or Latino) • Black or African American (Not Hispanic or Latino) • Native Hawaiian or Other Pacific Islander (Not Hispanic or Latino) • Asian (Not Hispanic or Latino) • American Indian or Alaska Native (Not Hispanic or Latino) • Two or More Races (Not Hispanic or Latino) • I identify as one or more of the classifications of protected veteran listed above • I am not a protected veteran
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