Tekion - Lead Product Manager -CRM Business Product
Requirements
• 8+ years of product management experience, with at least 2 years in an enterprise or B2B SaaS context managing integrations, APIs, or platform capabilities. • Deep automotive expertise with preferred experience in Automotive CRM. • Proven track record of defining and delivering successful SaaS or CRM product strategies. • Deep understanding of automotive retail, dealer operations, and OEM ecosystems. • Strong analytical, problem-solving, and business case development skills. • Exceptional communication and storytelling abilities, with experience presenting and aligning with senior executives and external partners. • Ability to thrive in a fast-paced, evolving environment with multiple priorities. • Hands-on expertise in building and applying LLM-driven capabilities to optimize CRM systems and marketing workflows. • Extensive experience optimizing CRM workflows and integrating marketing operations to drive campaign performance and customer engagement. • Demonstrated experience partnering directly with large enterprise customers or strategic partners in a client-facing product capacity. • Excellent written and verbal communication skills, including executive-level presentation and the ability to simplify complex technical concepts for non-technical stakeholders. • Proven ability to manage competing priorities across multiple partners and workstreams with minimal oversight. • Experience writing detailed product requirements, user stories, and acceptance criteria for engineering teams. • Comfort with data — able to define KPIs, interpret usage metrics, and use quantitative and qualitative signals to inform prioritization decisions. • Experience in either CRM Marketing, Service CRM, or CRM Lead Management. • Background in working with product-led and partner-led growth motions. • Exposure to AI-powered product features or data platform products. • MBA or equivalent advanced degree.
Responsibilities
• Partner to create a long-term product vision and strategy for the Automotive CRM portfolio. • Develop and communicate a clear product roadmap aligned with company objectives and customer needs. • Identify emerging trends in automotive retail, digital transformation, and CRM best practices to shape strategic initiatives. Customer & Partner Advocacy • Serve as the voice of the customer, ensuring dealer and partner feedback drives product priorities. • Build strong relationships with dealers and industry stakeholders to understand pain points, opportunities, and market shifts. • Translate customer insights into actionable product requirements. • Create and maintain product artifacts including BRDs, and ISDs, and internal and external-facing documentation. • Define native AI solutions that deliver new value to our customers and redefine the automotive CRM experience. • Lead discovery, business case development, and prioritization of new product initiatives. • Collaborate with product management, engineering, product architects, and data teams to deliver innovative and scalable CRM capabilities. • Define success metrics, monitor performance, and iterate to continuously improve product adoption and impact. • Stay current on automotive industry trends, certification requirements, competitive platforms, and regulatory developments affecting automotive retail technology.
Benefits
• Competitive compensation and generous stock options • 100% employer-paid top-of-the-line medical, dental and vision coverage • Great benefits including unlimited PTO, parental leave and free snacks and beverages • The opportunity to work with some of the brightest minds from Silicon Valley’s most dominant and successful companies • Be part of an early stage, hyper-growth start-up with the opportunity to grow and prosper • Work on the latest and coolest technologies – everything is home-grown and built ground-up • A dynamic work environment with a strong sense of community and collaboration • The open and transparent culture that encourages innovation, rewards performance and discourages hierarchy • Exciting opportunities for career growth and development • Current Tekion Employees – Please apply via Greenhouse Internal Job Board • The salary range describes the minimum to maximum base salary range for this position across applicable US locations. The actual compensation offered may vary from the posted hiring range based on geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. In addition to the compensation listed, this position may be eligible for equity compensation, and/or a bonus or commission whereby total compensation may exceed base salary depending on individual or company performance. Your recruiter can share more about the specific salary range during the hiring process. • $124,500—$207,000 USD • Tekion is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, victim of violence or having a family member who is a victim of violence, the intersectionality of two or more protected categories, or other applicable legally protected characteristics. • For more information on our privacy practices, please refer to our Applicant Privacy Notice here.
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