Docker - Staff Support Tooling Engineer

• Daily fluency with AI-assisted development (Cursor, Codex, Claude, or similar) paired with the judgment to keep output reviewable, testable, and production-safe 6+ years of experience building production web applications, backend services, internal platforms, or distributed systems • Strong software development skills with TypeScript/React and Go, or a comparable backend language used in production • Hands-on experience shipping reliable software from design through delivery, including testing, debugging, documentation, and code review Practical experience with LLM application patterns such as tool/function calling, structured outputs, retrieval, evaluation, or agent orchestration Experience building integrations across REST APIs, webhooks, queues, data systems, or workflow platforms • Production familiarity with observability and operations, including logging, metrics, tracing, dashboards, and incident response • Strong written and verbal communication in a remote environment, including technical documentation and cross-team collaboration • Agent or workflow orchestration platforms, eval frameworks, tracing tools, or MCP-style tool servers • Salesforce, Snowflake, subscription, billing, or incident management integrations • Support, ticketing, customer operations, or go-to-market systems experience • Kubernetes, cloud services, CI/CD, and internal platform deployment experience • What to Expect • First 90 Days • Ramp fast on Docker's products, support workflows, and case data • Secure access and stand up integrations that feed agents live context • Ship a shadow-mode triage agent and validate it on real case volume • Cut manual research with automated, real-time case enrichment • Build the eval and tracing harness that proves agent quality • Establish human-approval gates and least-privilege tool access • Deliver a measurable efficiency win on the first ticket type • First Year • Take Account & Billing agents from shadow to gated auto-resolve • Cut cost-to-serve and handle time across the highest-volume cases • Deliver multiple production agents from the wish list • Improve resolution speed and Premium SLA attainment at scale • Standardize evals, guardrails, and observability across the platform • Expand support capacity without proportional headcount growth • How We Work • Scope & Complexity: You'll work on projects of moderate scope and complexity with significant impact on your team and related teams • Guidance: You'll receive general instructions on routine work and more detailed guidance on new or complex tasks • Growth: You'll have opportunities to lead projects, mentor teammates, and develop emerging strategic thinking skills • Autonomy: You'll exercise judgment within defined processes while contributing to process improvements • Docker does not offer visa sponsorship for this role.