Cleo (US) - Support Engineer I

• Bachelor's degree in Information Technology, Computer Science, or related field, OR 1+ years of technical support, help desk, or customer-facing technical experience. • Strong customer service orientation with a passion for helping customers succeed. • Basic understanding of Windows and Linux operating systems. • Foundational networking knowledge, including TCP/IP, DNS, firewalls, and connectivity troubleshooting. • General software lifecycle knowledge, including installation, configuration, upgrades, migrations, and removal. • Experience with communication protocols such as HTTP, HTTPS, SMTP, FTP, SFTP, and SSH. • Strong written and verbal communication skills. • Ability to prioritize multiple issues and work effectively in a fast-paced environment. • Experience supporting SaaS applications. • Exposure to EDI, managed file transfer (MFT), integration platforms, or supply chain technologies. • Familiarity with cloud platforms such as Microsoft Azure, AWS, or Google Cloud. • Basic SQL, scripting, or automation experience. • Experience using CRM and ticketing platforms such as Salesforce, Zendesk, or ServiceNow. • Demonstrated ability to use AI-powered tools (e.g., Microsoft Copilot, ChatGPT, Gemini, or similar technologies) to enhance productivity and problem solving. • Understanding of prompt engineering fundamentals and effective AI-assisted research techniques. • Ability to evaluate, verify, and refine AI-generated outputs to ensure accuracy and quality. • Curiosity and willingness to continuously learn and adopt emerging AI technologies. • Commitment to responsible and secure use of AI tools in accordance with company policies and customer data protection requirements. • A few things we have to offer: • Competitive compensation (range for this role is $65,000-$75,000) • Great Healthcare + Dental + Vision • Culture of support, encouraging Life-Work balance • FSA and HSA options • Employee Assistance Program • Paid Parental Leave • Representing a company with 4,000+ clients and a 99% retention rate • Accelerated title and salary growth potential • A fun and energetic work environment that makes you excited to go to work every day • We use artificial intelligence (AI) tools to assist in certain stages of our recruitment process, such as resume screening and candidate matching. These tools are designed to support fair and consistent evaluations. If you have questions about this process or would like to request an alternative assessment method, please contact us at [email protected].