Anaplan - Level 3 Support Analyst

• Troubleshooting Large Language Model (LLM) and Retrieval-Augmented Generation (RAG) applications • Robust prompt and context engineering • Data analysis (Excel, Anaplan or similar tools) • Software development or quality assurance • Level 2 or level 3 technical support • A degree in Mathematics, Physics, Electronic Engineering, Computer Science, or other technical disciplines involving large datasets • Fluent or professional proficiency in English • A quick learner with a curiosity for understanding complex systems and software behavior • Genuine passion for problem-solving and resilience in resolving challenging technical issues • An analytical mindset with a methodical and detail-oriented approach • Able to thrive under time constraints in a fast-paced, dynamic environment • Excellent communication skills to convey technical information clearly • Experience leading smaller team projects and mentoring colleagues • Experience creating technical documentation and delivering training • Understanding of AI security threats and mitigation • Expertise in AI/ML cloud services e.g. Azure OpenAI, AWS Bedrock or Google Cloud AI. • Knowledge of core ML concepts e.g. anomaly detection • Familiarity with technical support environments, SaaS platforms, or complex data systems • Experience working with monitoring tools such as Grafana (or willingness to learn) • Adaptability to shifting priorities and managing multiple concurrent issues • A team player comfortable working cross-functionally across global teams • Enthusiasm for customer success and delivering high-quality solutions • Experience with Anaplan or similar planning products • Our Commitment to Diversity, Equity, Inclusion and Belonging (DEIB) • We believe attracting and retaining the best talent and fostering an inclusive culture strengthens our business. DEIB improves our workforce, enhances trust with our partners and customers, and drives business success. Build your career in a place where diversity, equity, inclusion and belonging aren’t just words on paper – this is what drives our innovation, it’s how we connect, and it contributes to what makes us a market leader. We believe in a hiring and working environment where all people are respected and valued, regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes people unique. We hire you for who you are, and we want you to bring your authentic self to work every day! • We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive equitable benefits and all privileges of employment. Please contact us to request accommodation. • Fraud Recruitment Disclaimer • It has come to our attention that fraudulent and fictitious job opportunities are being circulated on the Internet. Prospective candidates are being contacted by certain individuals, mainly through telephone calls, emails and correspondence, claiming they are representatives of Anaplan. The main purpose of these correspondences and announcements is to obtain privileged information from individuals. • Anaplan does not: • Extend offers to candidates without an extensive interview process with a member of our recruitment team and a hiring manager via video or in person. • Send job offers via email. All offers are first extended verbally by a member of our internal recruitment team whenever possible and then followed up via written communication. • All emails from Anaplan would come from an @anaplan.com email address. Should you have any doubts about the authenticity of an email, letter or telephone communication purportedly from, for, or on behalf of Anaplan, please send an email to [email protected] before taking any further action in relation to the correspondence.