Coinflow - Operations Support Analyst

• 0– 3 years of experience in FinTech, Operations or a start-up environment. • Exceptional organizational skills with a "process-first" mindset (you enjoy making messy things orderly). • Strong communication skills for managing bank-partner relationships and internal escalations. • Ability to operate in the "gray area" and help define processes where they don't yet exist. • Systems-level thinker with the ability to operate independently, ship technical solutions quickly, and iterate based on real-time operational feedback. • Adaptable multi-tasker capable of managing competing priorities from multiple departments without compromising data integrity or "source of truth" standards. • Hands-on experience with Google Apps Script, automation platforms (Make, Zapier), and CRMs (Salesforce, Attio). • Experience building or orchestrating agent-based workflows and an interest in emerging AI technologies. • Data-driven approach (basic Excel/Sheets modeling) to track handle times and latencies. • The base salary range for this role is $70,000 to $90,000 USD. The actual base salary offered depends on a variety of factors, including but not limited to experience, education, skills, qualifications and business needs. • In addition, the employee who fills this role will be eligible for an equity grant, allowing you to share in the long-term success of the company. You will also have access to a wide array of benefits, including health and wellness benefits, 401(k) savings plan, and flexible time off.