MQ Referrals Only - Senior Production Support Engineer
Requirements
• 8+ years of experience in technical support, production support, or IT support for B2B customers. • Experience in the card payments industry is strongly preferred; an understanding of Visa and Mastercard transaction flows, Credit Card Payment, 3DS, and Tokenization will be helpful. • Ability to work in a customer-facing role, with strong written and verbal communication skills, with the ability to listen, show empathy and also be able to converse with both internal and external technical and non-technical stakeholders. • Enjoy working in a team environment. • Committed, flexible, and with demonstrated ability to maintain high levels of productivity with minimal supervision. • Good understanding of API technologies and troubleshooting (i.e.: you know what cURL does, know HTTP response codes, etc.) • Expert SQL knowledge (relational database experience preferred) • Experience with logging and monitoring tools such as Datadog. • The ability and desire to learn new technologies and tools. • Well versed with Incident management and Escalation management processes • Demonstrated ability to independently manage complex, ambiguous work and know when to escalate. • Committed, flexible, and able to maintain high levels of productivity with minimal supervision. • Nice-To-Haves • Experience with Salesforce, Jira, DataDog • Experience working at a high-growth start-up • Experience with Relational Database • Experience with low-code automation tooling. • Experience with AI tools to design process improvements and bring in efficiency
Benefits
• Marqeta is a Flex First company which allows you to choose your best working environment, whether that be from home or at a company office. To support Flex First, we calibrate pay to a competitive value according to working location. Compensation is aligned according to three tiers within the United States: • National: A baseline tier that applies to most of the geographic territory of the United States. • National • Premium: Slightly elevated from the National tier, and oriented toward a narrower set of higher cost-of-living areas, such as Los Angeles CA and Seattle WA • Premium • Premium Plus: A tier for the most expensive working areas, like the San Francisco Bay area and New York City. • Premium Plus • Visit this page or consult with a Recruiter to determine which tier would be applicable to you. • When determining salaries, we consider several factors including, but not limited to, skills, prior experience, and work location. The new-hire base salary range for this position is: • National: $86,500 - $108,100 • $86,500 - $108,100 • Premium: $93,600 - $117,000 • $93,600 - $117,000 • Premium Plus: $101,800 - $127,200 • $101,800 - $127,200 • We also believe in recognizing the contributions of our people. That's why we award annual bonuses to eligible employees, rewarding both individual performance and the success of the entire company. • Along with monetary compensation, Marqeta offers • Multiple health insurance options • Flexible time off – take what you need • Retirement savings program with company contribution and after tax contributions • Equity in a publicly-traded company and an Employee Stock Purchase Program • Family-forming benefits, fertility support, and up to 20 weeks of Parental Leave • Free therapy sessions, financial and professional coaching, and legal advice • Monthly stipend to support our remote work model • Annual “development dollars” to support our people growth and development • Through Flex First, the freedom to live and work wherever you and your family thrive
Apply in one click
Upload My Resume
Drop here or click to browse · Tap to choose · PDF, DOCX, DOC, RTF, TXT