Dutchie - Product Support Engineer
Requirements
• Strong written and verbal communication skills with the ability to explain technical concepts clearly • Technical writing experience creating documentation, tutorials, or troubleshooting resources • Experience working with Jira or a similar issue-tracking system • A customer-focused mindset with a track record of solving problems and leaving systems better than you found them • A collaborative, can-do attitude and a team-first approach to problem solving • Comfort working in fast-paced environments and managing multiple priorities • Nice to have skills are Excel formulas, SQL, and being self-taught in something (JavaScript, Ruby, Music Production, etc.) • It’s a Bonus if You… • Have SQL competency • Have strong Dutchie product knowledge • We are targeting a starting salary of $56,000 - $74,000 based on the intended level for this role. • In addition to cash compensation, our total rewards package includes: • Full medical benefits including dental and vision plans to ensure you always have the best care. • Equity packages in the form of stock options to all employees. • Technology (hardware, software, reading materials, etc..) allowance • Flexible vacation and sick days
Responsibilities
• 2+ years of technical support experience in a SaaS environment • Experience with APIs, JSON, SQL, TCP/IP • Strong written and verbal communication skills with the ability to explain technical concepts clearly • Technical writing experience creating documentation, tutorials, or troubleshooting resources • Experience working with Jira or a similar issue-tracking system • A customer-focused mindset with a track record of solving problems and leaving systems better than you found them • A collaborative, can-do attitude and a team-first approach to problem solving • Comfort working in fast-paced environments and managing multiple priorities • Nice to have skills are Excel formulas, SQL, and being self-taught in something (JavaScript, Ruby, Music Production, etc.) • It’s a Bonus if You… • Have SQL competency • Have strong Dutchie product knowledge • You’ll Get… • You’ll Get… • We are targeting a starting salary of $56,000 - $74,000 based on the intended level for this role. • In addition to cash compensation, our total rewards package includes: • Full medical benefits including dental and vision plans to ensure you always have the best care. • Equity packages in the form of stock options to all employees. • Technology (hardware, software, reading materials, etc..) allowance • Flexible vacation and sick days
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