n8n - Senior Support Engineer
Upload My Resume
Drop here or click to browse · Tap to choose · PDF, DOCX, DOC, RTF, TXT
Requirements
• 5+ years of experience in a technical support or customer-facing engineering role (+ if experienced with enterprise support) • Open to participate in an paid on-call rotation to provide after-hours support • Strong understanding of workflow automation, APIs, and integrations. • Strong knowledge of networking concepts like DNS, HTTP/HTTPS, and TCP/IP • Good understanding of JavaScript, Node.js, and Docker. • Excellent problem-solving skills and attention to detail. • Strong communication skills and ability to explain technical concepts to non-technical users. • Passion for helping users and improving product usability.
Responsibilities
• Provide technical support to users via tickets, chat, and community forums. • Diagnose and troubleshoot issues related to n8n, including workflow execution, integrations, and performance. • Collaborate with the engineering team to escalate and resolve complex technical challenges. • Create and maintain documentation, FAQs, and knowledge base articles. • Identify common issues and work on solutions to improve product reliability and user experience. • Contribute to the community by answering questions and sharing best practices.
Benefits
• $120K – $133K • Offers Equity • Upload your resume here to autofill key application fields. • Drop your resume here! • Parsing your resume. Autofilling key fields... • Please Note: we have set up limits for applications for this role. • Candidates may not apply to more than 1 role within a 15 days window: pick the job posting that suits your skills the most! • Candidates may not re-apply to the same role within 90 days if not presented with an offer • or drag and drop here • I will be based in the US and need visa support • I will be based in the US and do not need visa support • I will be based in Canada and I need visa support • I will be based in Canada and I do not need visa support • We're assuming this answer to be the gross yearly base salary for a full time permanent contract. If you're expecting a BtoB / freelance contract, or that your role includes a variable please detail. • Was there anything in particular about the company or role that caught your attention and made you apply? • Less than 2 years • I've handled technical support for BtoC clients • I've handled technical support for large enterprise clients • I've handled technical support via emails • I've handled technical support via calls • Deep understanding of async patterns, closures, prototypes • Comfortable with Node.js runtime behavior • Write clean, optimized code • Debuging container crashes, memory limits, and health checks • Deep understanding of container internals, networking, and performance tuning • Troubleshooting complex build/runtime issues • Designing multi‑service deployments with Ingress, autoscaling, and persistent storage • Understanding of networking, DNS, and service basics • Deep understanding of Kubernetes internals • Can troubleshoot complex integrations • Deep understanding of HTTP protocol • Work confidently with distributed systems and webhooks • Designing of schemas and optimizes indexes • Understanding of transactions, locking, and isolation levels • Troubleshoot production SQL issues • Can design scalable AI systems, including orchestration, caching, and evaluation frameworks. • Troubleshooting of complex issues like hallucinations or context overflow. • Deep understanding of modern AI architectures and how LLMs work internally. • I've tried n8n briefly before applying • I've used other automation tools in current or previous roles • I've been building workflows with n8n for 1-3 months • I've been building workflows with n8n for 3-6 months • I've been building workflows with n8n for 6-12 months • I've been building workflows with n8n for over a year • https://tse-exercise-form.netlify.app/forms/Y29kZTUtaXMtMTIzOTk5 • I prefer not to answer • Another Gender Identity • Heterosexual / straight • Asian or Asian American • Black or African American • Hispanic or Latine • Indigenous or Native American • Native Hawaiian or Other Pacific Islander • Person with disability • Refugee or immigrant • None of the above • Do you agree to allow n8n to contact you about job opportunities for up to 2 years? • Recruiting Privacy Policy • n8n may use Artificial Intelligence with this application. Learn more.
No credit card. Takes 10 seconds.