Element Biosciences - Global Support Engineer
Requirements
• Bachelors degree in Engineering (Mechanical, Electrical, Biomedical, or related discipline) required • 2-5 years of experience in field service or technical support within complex instrumentation, biotech, medical device, or similar regulated industry • Working knowledge of system-level troubleshooting (mechanics, fluidics, optics, electronics, and SW/FW) • Strong written and verbal communication skills; able to document technical issues clearly • Ability to work independently with moderate technical guidance and escalate appropriately • Hands-on familiarity with NGS technologies, including library preparation, sequencing, and data analysis, preferred • Experience in regulated environments (ISO 13485, GMP) a plus • Prior experience supporting product launches or NPI activities a plus • Ability to lift up to 20 pounds • Must be flexible in working hours as this position may require customer support during non-regular business hours • Location: • San Diego – on-site • Travel: • Approximately 10-20% travel, primarily domestic, in support of NPI and escalations • Job Type: • Full-time, Exempt
Responsibilities
• Support NPI service readiness activities such as service guide development, development of tools and spares BOMs, and service test processes • Participate in first-wave rollout and support for new product introductions and product extensions • Assist in developing training materials for Regional Technical Leads and Field Service Engineers ahead of product launch • Contribute to global knowledgebase content to ensure readiness prior to launch • Perform Service Regression Procedure testing for product extension and changes • Author and maintain service bulletins and knowledgebase articles for routine and recurring issues • Support standardization of troubleshooting documentation and escalation records • Maintain and update technical reference materials as products and procedures evolve • Serve as a technical escalation resource to Field Service Engineers, providing on-site diagnostic support for complex or unresolved cases outside standard field-level troubleshooting scope • Evaluate returned field parts to identify failure patterns and inform engineering and field-facing recommendations • Maintain SD HQ instrumentation supporting Service Training and internal validation testing • Partner with R&D, Product Support, and Regional Tech Leads on service-related feedback and product improvement input • Participate in service process improvement discussions and contribute to standardization efforts
Benefits
• $90,000 - $110,000 • In addition to base compensation noted above, you will be eligible for stock options, discretionary annual bonus, no cost health insurance plans, 401k with company match, and flexible paid time off. • Please note: Base compensation will depend on multiple factors, including geographic location, qualifications, and experience.
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