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Parloa - Sr Technical Program Manager (UK)

London Office; Remotely in the UK - Hybrid3d ago

Requirements

• +3 years of experience in technical project management, program management, or delivery management for SaaS or enterprise software. • Hands-on experience delivering solutions involving at least one of: • Demonstrated ability to work across technical and business stakeholders (IT, Security, Operations, Business Owners). • Solid understanding of software delivery methodologies (Agile/Scrum, Hybrid, and Waterfall) and when to apply each. • Strong skills in project planning tools (e.g., Jira, Asana, Monday, MS Project, Smartsheet) and collaboration tools (e.g., Confluence, Notion, Miro). • Excellent communication, facilitation, and conflict resolution skills. • Proven track record managing multiple concurrent projects with global, distributed teams. • Fluency in English is required • Experience delivering AI/ML, NLP, LLM-based, or Agentic AI solutions. • Background in professional services or consulting working with enterprise clients. • Familiarity with APIs, webhooks, event-driven architectures, cloud infra (AWS/Azure/GCP). • Certifications: PMP, PRINCE2, CSM/CSPO, SAFe, or equivalent. • Experience with partner co-delivery (SI, GSI, BPO, or ISV ecosystems). • Our Recruiting Process: • Talent Acquisition → Hiring Manager → Technical Interview(s) → Bar Raiser • Parloa is committed to upholding the highest data protection standards for our clients' and employees' data. All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information. • Parloa is an e-verify employer in the USA. Please click here to learn more. • We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics. • We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.

Responsibilities

• Methodology & Process Discipline • Plan and facilitate sprints, retros, and sprint reviews for Agile/hybrid projects; lead stage-gate reviews for Waterfall projects. • Enforce documentation standards (Charter, Design Docs, Runbooks, Handover Docs). • Ensure risk and compliance requirements (security reviews, data governance, regulatory constraints) are captured and incorporated into the plan. • Metrics & Reporting • Define and track deployment KPIs, such as: • Time to Blueprint, Time to First Agent in UAT, Time to Go-Live • Milestone On-Time Rate • Defect and incident trends during QA/UAT and Hypercare • Report delivery status, risk posture, and mitigation plans to internal and external stakeholders. • Contribute data to capacity and utilization models to inform planning and staffing.