Banyan Software - Product Optimisation Specialist - Atamis
Requirements
• Confident using Salesforce administration tools, with experience in object and field customisation, formulae, flows, and approval processes. • Experience working on software implementation or configuration projects (desirable). • Strong attention to detail, with a methodical approach to following processes and ensuring accuracy. • Able to manage a varied workload, use initiative to solve problems, and spot areas for improvement. • Clear communicator who can work effectively with both technical and non-technical stakeholders.
Responsibilities
• Drive Product Innovation: Support the creation of prototypes and mock-ups for new product features and lines, accelerating innovation and time-to-market. • Drive Product Innovation: • Support Product Development: Provide expert configuration and user interface (UI) to support configuration requirements during product releases, ensuring seamless implementation of new features and an enhanced user experience. • Support Product Development: • Assess Core Product Change Requests: Collaborating with Professional Services to efficiently scope, manage and implement configuration change requests to enhance our core product. Ensuring product customisation meets precise requirements and fosters positive client relationships. • Assess Core Product Change Requests: • Streamline Post-Installation Processes: Collaborating with the Development Team to build comprehensive post-installation guides and notes, manage upgrades of Atamis environments (specifically TSO and Demo orgs), to ensure smooth client deployments. • Streamline Post-Installation Processes: • Resolve Escalations: Provide timely and effective support for product-related escalations, ensuring rapid resolution and maintaining high levels of client satisfaction. • Resolve Escalations: • Facilitate Application Integrations: Support the configuration and implementation of third-party application integrations, via the Salesforce AppExchage, to expand product capabilities and unlock new value for clients. Documenting the end to end process to share knowledge with Optimisation team • Facilitate Application Integrations: • Optimise Product Offering: Provide dedicated configuration support for our Enhancer offering, ensuring its optimal performance and delivering maximum client value. • Optimise Product Offering: • Develop Reporting and Dashboards: Design and implement critical dashboards, templates, and reporting functionalities to meet evolving product and client analytical needs. • Develop Reporting and Dashboards: • Collaborate with other Atamis teams: Develop stakeholder relationships to support problem solving, drive innovation and identify core product improvements which benefit the user experience. • Collaborate with other Atamis teams: • Proactively develop and maintain technical knowledge: Build a knowledge of both the Atamis platform and Salesforce to stay current with system capabilities and emerging best practices • Proactively develop and maintain technical knowledge:
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