Relationship Manager
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Requirements
• 2–4 years in fintech, customer success, early-stage banking, or startup-facing account management. • Experience working with founders or early-stage teams; comfort with ambiguity and speed. • Strong communication skills and responsiveness across Slack, email, and in-person events. • Ability to manage a large book of accounts with automation and playbooks. • A customer-first, process-driven mindset, with an eagerness to grow into deeper RM responsibilities. • The total rewards package at Mercury includes base salary, equity (stock options), and benefits. • Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate’s experience, expertise, geographic location, and internal pay equity relative to peers. • Our target new hire base salary ranges for this role are the following: • US employees in New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $119,400 - $134,300 • US employees outside of New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $107,500 - $120,900
Responsibilities
• Serve as the first relationship contact for early-stage startups, ensuring an excellent onboarding and adoption experience. • Help founders adopt Mercury’s core suite. • Execute playbooks that ensure consistent engagement across a large portfolio of startups. • Surface scaling opportunities to senior RMs and partner with them on strategic accounts. • Collaborate with internal teams (Sales, Partnerships, Product) to provide feedback and improve founder experience.
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