finquery - Implementation Coordinator
Requirements
• Must have strong organizational skills and be detail oriented. • Project management experience preferred • 1-2 years of client facing experience preferred • 1-2 years of experience of working with a high growth or SaaS company • For Your Growth & Career: • Annual employee development program stipend of $1,000 for each employee • Mentorship program available • Sabbatical program of 4 weeks after 5 years of service • Advancement opportunities based on results • For Your Financial Well-being: • For Your Health & Wellness: • For Your Family & Life:
Responsibilities
• Manage customer-facing project services • Coordinate with Sales, Professional Services and Customer Solutions to onboard multiple clients simultaneously accurately and efficiently • Engage with Engineering to resolve issues that arise in implementation and communicate product updates to the client • Initiate, plan and design project timelines based on client specifics and the availability of internal resources • Comply with department standards in accordance with SOC regulations, especially as it relates to confidential document management • Support development of business cases with the customer team, including solutions estimates • Communicate project status and milestones to the client in a consistent and effective manner • Manage customer relationships as well as the project team and internal experts • Coordinate with Professional Services team to input client data into the application and train clients on how to use the software • Use Salesforce and Milestones to track project milestones and client interactions. • ## What skills and experience we need you to have: • 4-year college degree or equivalent experience • Strong written and verbal communication skills
Benefits
• Fertility/Adoption Assistance • Annual tutoring stipend for your children
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