benchling - Implementation Manager
Requirements
• MS or Ph.D. in Molecular Biology, Biochemistry, Biotechnology, Immunology, Bioinformatics, Biological Engineering or a related field. • At least 2 years of experience in a lab or R&D setting, ideally in antibody discovery or strain engineering or process development. You must be able to empathize with scientists and quickly understand complicated scientific concepts. • Software Implementation experience, preferably with a SaaS software company. • Strong communication skills. You must be able to quickly and effectively connect with a range of stakeholders, including scientists, IT project leads, and executives. • Self-starter with the ability to be successful in a startup environment. • Curious, creative, and tenacious. You should be excited to collaborate with customers and other Benchling teammates as a thought partner. • Ability to travel up to 25% based on customer and project needs. • Experience using Benchling, especially if you’ve been a Benchling administrator.
Responsibilities
• Manage initial rollouts for new Benchling customers as well as expansion projects with new teams or for new processes at existing customers • Own implementation success from project kickoff to go-live, leveraging strong project management skills, scientific expertise, and deep product knowledge. • Build and execute detailed project plans, own project activities, work with other team members to execute on project deliverables to ensure on time, on budget, high quality deployments. • Understand customers' scientific workflows and determine how Benchling can best be leveraged to meet their key business needs. • Lead requirements and design workshops, perform data modeling & application configuration, develop test plans and guide UAT execution, train and onboard users. • Act as a trusted advisor for customers, guiding them through the implementation ensuring they leverage and apply Benchling Best Practices. • Understand and document customer pain points, advocate for them internally to influence product changes. • Identify and work with sales on opportunities for account expansion post go-live.
Benefits
• Full-time employees outside the U.S. enjoy a comprehensive benefits program tailored to their region of residence. • Benchling takes a market-based approach to pay. The candidate's starting pay will be determined based on job-related skills, experience, qualifications, interview performance, and work location. • Benchling welcomes everyone. • We believe diversity enriches our team so we hire people with a wide range of identities, backgrounds, and experiences.
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