benepass - Senior Implementation Manager

U.S Remote - Hybrid$110k - $130k+ Equity4w ago

In Office Senior NA Fintech Software Implementation Manager Advisor Partnership Development Customer Onboarding Project Planning Risk Management Jira

Requirements

• 6–8+ years of experience in implementation, onboarding, project management, or customer-facing delivery roles, preferably in SaaS or enterprise environments • Proven experience managing large, complex, and high-value implementations with multiple stakeholders • Exceptional project management skills, with the ability to manage competing priorities and tight timelines • Strong communication and stakeholder management skills, including experience working with executive audiences • Demonstrated ability to thrive in fast-paced, evolving environments • Highly detail-oriented and organized, with a strong sense of ownership and accountability • Experience collaborating cross-functionally and influencing without direct authority • Familiarity with project management tools and methodologies (e.g., Asana, Jira, Smartsheet, Agile/Waterfall hybrid approaches) • Experience working with enterprise clients or strategic accounts • Background in HR tech, fintech, or benefits platforms • Experience building or refining implementation processes at scale • WHAT SETS THIS ROLE APART • Ownership of a small, high-impact book of business • Exposure to complex, strategic implementations with significant visibility • Opportunity to shape and influence implementation best practices for enterprise customers • High level of autonomy, trust, and cross-functional influence

Responsibilities

• Own end-to-end implementations for a portfolio of 5–7 enterprise and strategic customers, from kickoff through go-live and handoff • Act as the primary point of contact for customer stakeholders, including senior and executive-level partners • Develop and manage detailed project plans, timelines, and deliverables across complex, multi-workstream implementations • Drive cross-functional alignment across internal teams (Product, Engineering, Customer Success, Operations, etc.) to ensure successful execution • Proactively identify and mitigate risks, managing escalations with urgency and clarity • Lead effective, structured communication with both internal and external stakeholders, including regular status updates and executive readouts • Ensure a high-quality customer experience, balancing speed with accuracy and attention to detail • Continuously improve implementation processes by identifying patterns, gaps, and opportunities for scalability • Serve as a trusted advisor to customers, guiding them through best practices and complex decision-making

Benefits

• Base salary of $110,000 to $130,000 + equity. • RANGE(S) IS SUBJECT TO CHANGE. BENEPASS TAKES A NUMBER OF FACTORS INTO ACCOUNT WHEN DETERMINING INDIVIDUAL STARTING PAY, INCLUDING MARKET COMPARABLES, INTERVIEW PERFORMANCE, PEER COMPENSATION, AND YEARS OF EXPERIENCE. • 95% coverage of medical, dental, and vision • Fantastic benefits (of course 😃), including: • $250 WFH setup (one time) • $500/year Learning & Development Benefit • $150/month cell phone + internet • $100/month Wellness • $100/month Co-working and Commuter Benefit • At Benepass, we are working towards reimagining how companies take care of their people. We are committed to creating an inclusive environment for all our employees and are seeking to build a team that reflects the diversity of the people we hope to serve with our revolutionary products. Benepass is proud to be an equal-opportunity employer.