goodship - Implementation Manager
Requirements
• 4+ years of experience in solutions engineering, pre-sales consulting, technical implementation, or a similar customer-facing role within B2B SaaS. • Experience supporting both pre-sale and post-sale activities, including technical discovery, solution scoping, implementation, and onboarding. • Proficiency in SQL and advanced Excel, with the ability to analyze data and build compelling business cases quickly. • Working knowledge of relational databases and cloud platforms. • Strong project-management skills, with the ability to manage multiple concurrent sales cycles and implementations. • Clear, confident written and verbal communication skills, including the executive presence to present technical and commercial concepts. • Comfort delivering live product demonstrations and navigating technical discussions with customers. • Ability to operate with urgency, precision, and attention to detail in high-stakes customer environments. • Bachelor’s degree in Business, Information Systems, Supply Chain, or a related field—or equivalent practical experience.
Responsibilities
• Drive Sales Velocity Through Technical Excellence • Lead the technical work-stream in enterprise sales cycles, translating prospect goals into compelling GoodShip solutions. • Design and deliver tailored proofs of concept that demonstrate measurable value and accelerate deal closure. • Transform messy, complex prospect data into polished platform use cases. • Perform rapid root-cause analysis to resolve technical objections and keep opportunities moving forward. • Implement data-validation processes that demonstrate GoodShip’s strength and reliability. • Define and document technical requirements, implementation considerations, and success criteria before close. • Build reusable demo environments and POC frameworks that improve sales efficiency. • Serve as a trusted advisor, helping prospects confidently envision their future with GoodShip. • Lead Implementation and Value Delivery • Own technical continuity from contract signature through onboarding and stabilization. • Translate pre-sale discovery and POC learnings into clear implementation roadmaps, milestones, and ownership plans. • Partner with customers to configure workflows, integrate and validate data, and prepare solutions for production use. • Troubleshoot technical blockers and coordinate dependencies across Customer Success, Product, and Engineering. • Validate that the implemented solution delivers against the outcomes established during the sales process. • Document configurations and key technical decisions to support adoption and long-term customer success. • Identify opportunities to expand GoodShip’s value as customer needs evolve.
Benefits
• Competitive compensation and meaningful equity ownership. • Unlimited PTO. • Company-wide winter break during the December holidays. • Fully remote work environment. • Destination team off-sites.
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