OpenSesame - Partner Program & Operations Manager

• Own the Partner Program • Own and evolve the OpenSesame Partner Program, including structure benefits, incentives, onboarding, lifecycle management, documentation, communications, and governance. • Continuously improve the partner experience while ensuring the program remains scalable and aligned with business priorities. • Lead Strategic Planning & Programs • Own annual and quarterly partner planning cycles, executive planning materials, and strategic planning frameworks. • Lead cross-functional initiatives that strengthen the partner ecosystem, improve operational efficiency, enhance the partner experience, and support partner-led revenue growth. • Develop roadmaps and operating rhythms that align partner initiatives with company OKRs and measurable business outcomes. • Build Scalable Partner Operations • Design and optimize operational processes across onboarding, activation, referrals, co-sell, OEM, partner lifecycle management, and governance. • Standardize documentation, templates, and operating procedures that improve consistency while reducing operational complexity. • Identify opportunities to automate workflows and improve team productivity • Manage, evolve and enable team on specific GTM and Partner software such as Salesforce, Euler, Crossbeam, Gong, etc. • Drive Performance & Business Insights • Define partner performance metrics and reporting frameworks, including sourced and influenced revenue, partner activation, partner health, operational KPIs, and program adoption. • Partner with Revenue Operations and Business Systems to develop dashboards, executive reporting, Board decks and actionable business insights. • Translate performance data into recommendations that improve partner outcomes and support strategic decision-making. • Strengthen Partner Enablement • Partner with GTM Enablement to improve partner onboarding, certification, communications, co-sell readiness, and partner activation and engagement. • Ensure partner-facing resources and internal enablement evolve alongside the Partner Program. • Lead Operational Excellence • Manage and develop a Partner Program Associate and interns • Support recruiting and onboarding of new Partner team members. • Foster a culture of continuous improvement through documentation, repeatable processes, automation, and AI-enabled workflows. • Serve as a trusted operational partner across the organization, improving how teams work together to support partner-led growth. • Key Performance Objectives • Build a strong understanding of OpenSesame's partner ecosystem, operating model, and strategic priorities while establishing trusted relationships across the business. • Success looks like: • Success looks like: • Develop a deep understanding of the Partner Program, GTM motions, partner lifecycle, and operating model. • Build relationships with key stakeholders across Partners, Sales, Marketing, Product, Customer Success, Revenue Operations, Finance, and Business Systems. • Assess current partner planning, onboarding, enablement, reporting, governance, and operational processes. • Identify opportunities to simplify workflows, improve the partner experience, and increase operational efficiency. • Align with leadership on priorities, success measures, and long-term objectives. • Begin leading key operational initiatives while delivering measurable improvements to the partner operating model. • Success looks like: • Success looks like: • Assume ownership of the Partner Program operating model and governance. • Lead strategic initiatives by coordinating stakeholders, communications, timelines, and execution. • Deliver early improvements to partner planning, onboarding, enablement, or operational workflows. • Partner with Revenue Operations and Business Systems to evaluate reporting, dashboards, and partner health metrics. • Identify and prioritize AI and automation opportunities that improve scalability and reduce manual work. • Begin coaching and developing the Partner Program Associate. • Operate as the strategic owner of the Partner Program while establishing a roadmap for continued growth and optimization. • Success looks like: • Success looks like: • Fully own the Partner Program operating model and cross-functional initiatives. • Deliver measurable improvements to partner planning, operational processes, reporting, governance, or enablement. • Launch or advance AI and automation initiatives that improve productivity across the Partnerships organization. • Establish executive-ready reporting that provides visibility into partner activation, program adoption, operational KPIs, and business impact. • Build a prioritized roadmap for the continued evolution of the Partner Program and partner operating model. • Be recognized as a trusted operational leader and strategic partner across the business. • Within 6–12 Months: Optimize & Lead • Continue evolving OpenSesame's partner operating model into a scalable, best-in-class foundation for partner-led growth. • Success looks like: • Success looks like: • Continuously improve the Partner Program to support changing business needs and long-term growth. • Successfully deliver strategic initiatives that improve partner activation, engagement, and partner-led revenue. • Increase automation while reducing operational complexity across the partner lifecycle. • Mature annual planning, Quarterly Business Reviews, executive reporting, and governance into repeatable operating rhythms. • Expand AI-enabled workflows that improve productivity and operational efficiency across the Partnerships organization. • Enable Strategic Partner Managers to spend more time growing partner relationships and less time navigating operational processes. • What Success Looks Like • The Partner Program is simple, scalable, and aligned with business strategy. • Strategic initiatives are successfully launched, broadly adopted across the business, and establish scalable frameworks that can be leveraged for future initiatives. • Partner planning, onboarding, enablement, and governance operate through repeatable, well-defined processes. • Leadership has trusted visibility into partner performance, program adoption, operational KPIs, and business impact. • AI and automation meaningfully reduce manual work while improving operational efficiency. • Strategic Partner Managers spend more time growing partner relationships and less time managing operational work. • The Partnerships organization has a trusted operational leader responsible for continuously improving how partner-led growth scales. • Location: This is a remote role open to candidates based in the United States. OpenSesame is a remote-first company, and with some travel required • Location: • Compensation: The base salary for this position typically ranges from $135,000 -$148,000 USD annually, depending on experience. This role is also eligible for a bonus. At OpenSesame, we offer a comprehensive benefits package to employees upon hire, including professional development, ISOs, health insurance, 401(k) matching, and paid time off.