npowermedicine - Clinical Research Specialist Operations Manager

• Team Leadership & Daily Operations • Provide direct, day to day leadership for the CRS team assigned to a specific region • Set clear expectations for performance, workflows, and professional behavior.Monitor workload distribution and staffing coverage across assigned sites • Address routine performance issues and escalate as appropriately to the Associate Director • Foster a positive, accountable, and highly engaged team culture • Hiring, Onboarding & Training Execution • Partner with the Senior Manager to support hiring needs • Own rapid and effective onboarding for new team members • Identify onboarding gaps and recommend improvements to training processes • Staff Development & Performance Management • Conduct regular check-ins and coaching with direct reports • Support ongoing skill development and role readiness • Participate in performance reviews and contribute to promotion or corrective action discussions • Identify high potential staff and collaborate with the Senior Manager on growth opportunities • Compliance & Quality Oversight • monitor adherence to documentation and process workflows that support the company’s priorities. Maintain clinical regulatory documentation across network partner sites • Partner with quality or compliance teams to address findings, audits, or corrective actions • Reinforce ongoing protocols, requirements, training, and retraining as policies, protocols, or expectations evolve • Track and monitor team performance metrics relevant to the account • Contribute to process improvement initiatives led by senior leadership • Health System & Customer Relationship Support • Serve as the primary operational liaison between site-level and account-level stakeholders, ensuring alignment between network partner operations and internal organizational priorities • Maintain strong working relationships with health system partners • Escalate risks, concerns, or relationship issues to the Senior Manager as appropriate • Support implementation of new initiatives, pilots, or workflow changes within the account • Education, Experience, Behavioral Competencies, & Skills • 5+ years of experience in healthcare operations, oncology clinical research, or health system-based programs • 4+ years of people management or team leadership experience • Bachelor’s degree or equivalent professional experience • Demonstrated experience with onboarding, training, and performance management • Strong understanding of compliance and quality expectations in research settings • Extensive familiarity and comfort with ambulatory oncology workflow • Demonstrated success in building and leading high-performance teams, with the ability to inspire, mentor, and drive organizational change • Collaborative, hands on manager who thrives in dynamic environments, with a strong desire to drive paradigm shifts in clinical research and improve patient outcomes • Strong interpersonal skills with the ability to manage competing priorities in a fast-paced environment • Exceptional written and verbal communication skills, with the ability to engage and influence senior stakeholders, clinical teams, and technical experts alike • Generous, curious, and humble