Palmetto Clean Technology - Quality Assurance Specialist (Spanish Bilingual)

• 2+ years of experience in Quality Assurance, Customer Experience, or related roles • Strong understanding of customer service best practices • Experience auditing customer interactions across multiple channels • Ability to interpret SOPs and apply them consistently • Excellent written and verbal communication skills • Strong attention to detail and critical thinking skills • Excellent written and verbal communication skills in both English and Spanish, with the ability to deliver constructive feedback clearly (required) • Familiarity with QA scorecards, audit workflows, and calibration processes • Experience working with CRM platforms (e.g., Salesforce) • Data-driven mindset with the ability to translate findings into insights • Comfort collaborating with cross-functional teams • Employment is contingent upon the successful completion of a background check. • Equal Employment Opportunity • Palmetto embraces diversity and is an Equal Employment Opportunity employer. Employment is decided on the basis of qualifications, merit, and business need. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or any other status protected under federal, state, or local law. • For more about our Privacy Policy, visit: https://palmetto.com/privacy-policy