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compassx - Lead Product Designer (6 Month Contract Role)

Remote - ET (Eastern)3d ago

Remote Staff NA Restaurants Retail Product Designer Customer Relations Figma

Requirements

• Proven experience leading product design for complex digital products or connected customer journeys. • A strong portfolio that shows product thinking, interaction design, systems thinking, visual execution and measurable outcomes. • Advanced skills in Figma, prototyping, interaction design, information architecture, accessibility and design systems. • Experience working through ambiguity on your own and aligning cross-functional stakeholders. • Strong understanding of customer research and data-informed product design. • Excellent facilitation, communication and stakeholder-management skills. • Not required but highly preferred: Experience with restaurant, retail, commerce, loyalty, marketplace or similarly complex consumer experiences.

Responsibilities

• Lead experience design for complex features, journeys and product initiatives across app, web, kiosk, loyalty and related digital touchpoints. • Turn customer needs, business objectives, research and technical constraints into clear experience direction and designs that can be built. • Own work from problem framing through user flows, interaction design, prototyping, validation, detailed design and implementation. • Partner with Product and Engineering to influence requirements, priorities, tradeoffs and delivery decisions. • Use research, analytics, usability testing and customer feedback to find opportunities and validate solutions. • Apply and evolve design-system patterns so experiences stay accessible, consistent and high-quality. • Lead design critiques and cross-functional working sessions, and clearly explain design rationale and recommendations.Provide design QA and work with Engineering through implementation to protect experience quality.