Client Manager

• Own day-to-day client management for assigned accounts, serving as the primary point of contact for working teams and select mid-level stakeholders. • Manage deliverables across campaigns and initiatives, ensuring timelines, scopes, and dependencies are clearly defined and met. • Translate channel strategies and media plans into clear action steps for internal activation and analytics teams. • Monitor campaign launches, pacing, and delivery milestones to ensure SLAs and quality standards are consistently met. • Proactively identify risks, gaps, or misalignment in delivery and escalate appropriately with proposed solutions. • Partner closely with Client Strategy Leads to support planning cycles, QBR preparation, and ongoing client communications. • Support upsell and cross-sell opportunities by identifying executional needs, expansion signals, or operational gaps. • Maintain clear, timely client communications, summarizing progress, next steps, and key considerations with confidence and accuracy. • Mentor Client Coordinators by providing guidance on workflows, client communication, and quality standards. • How You’ll Know You’re Succeeding • Clients express confidence in delivery and describe communication as proactive, clear, and reliable. • Campaigns and initiatives launch on time and meet defined SLAs and quality standards. • Internal teams report strong clarity around timelines, roles, and priorities. • Potential issues are identified and resolved early, resulting in minimal escalations. • Client Strategy Leads and Channel teams trust you to manage complexity and keep work moving forward. • Check us out at www.goodwaygroup.com to learn more! • If you identify as a female candidate, and feel you can do this role even if there are a few things perhaps you've not done, please apply anyway! Goodway Group is 70% Female! We realize that men tend to apply for jobs when they can meet around 60% of the requirements for the role, where women tend to only apply when they know they meet 100% of the requirements.