rfa-2 - Client Relationship Manager

London1w ago

In Office EMEA Payments Customer Support Manager Microsoft Office Excel Account Management

Requirements

• Account Management/Client Development experience in a consultative, solution-based environment. • Must have project management experience including cost management and basic accounting calculations. • Able to review and track new opportunities for the organization. • Solid understanding of Technology required (cloud, storage, infrastructure, and desktop). • Excellent active listening skills and able to ask relevant questions in order to gather, document and communicate effectively with clients and internal project stakeholders. • Able to work on simultaneous projects (multitask) and completing tasks in a timely manner with minimal supervision. • Strong business, organizational, and verbal and written communication skills. • Able to communicate with technical and non-technical professionals including VP and C-Level professionals in a clear and concise manner. • High degree of proficiency with Microsoft Office software (Excel, MS Word, PowerPoint) • Bachelor’s degree or equivalent level of experience

Responsibilities

• Proactively identify and engage current and potential clients utilizing various sales methods including email, trade shows, and social media. • Gain a clear understanding of clients' overall business and IT strategies; effectively communicate to RFA design team to develop solution-based roadmaps addressing client needs. • Develop client-specific strategies to identify and address client’s needs, while staying abreast of new opportunities to align client’s future requirements with RFA’s product set. • Liaison with all relevant business units to secure resources required to complete task/s on time and on budget; work with marketing initiatives by providing relevant client feedback. • Plan and lead presentations, effectively demonstrating RFA’s ability to provide value-added solutions-based strategies; clearly articulate RFA’s ability to resolve client issues; demonstrate positive ROI of investment/s when necessary. • Collaborate across departmental lines to promote outstanding client service. • Negotiate contractual terms and conditions including price, payment terms and deliverables. • Maintain client database entering all relevant information on a daily basis including new sales opportunities; maintain competitor profiles. • Able to work under pressure and meet deadlines (willingness to work extra hours when needed). • Be the point of contact when handling escalation requests. • Attend network and client event functions during and after business hours.