SumUp - A Better Way to Get Paid - Risk and Anti-fraud Analyst in Sofia, Bulgaria
Responsibilities
• Monitor live transactions and investigate fraud cases end-to-end, including authorised push payment (APP) fraud, and customer disputes • Handle sanction screening alerts and process fraud-related notifications from external payment service providers in line with SEPA and FPS regulatory requirements • Communicate directly with customers via chat and email, resolving cases with care and in line with the highest service and compliance standards • Respond to information requests from internal teams, partners, and external stakeholders including regulators and law enforcement agencies • Stay current on AML regulations, fraud typologies, and industry best practices, and bring that knowledge into your daily work • You'll be great for this role if… • You have strong understanding of the payment cycle and how different payment methods work, including awareness of seller and buyer fraud tactics. • You have previous experience in transaction monitoring in financial institution. • You have solid knowledge of AML principles, data privacy best practices, and how fraud prevention rules and models operate. • You have excellent written and verbal communication skills in English, with the ability to engage clearly with customers and external stakeholders. • You are comfortable working with tools like Word and Excel in a structured, process-driven environment. • You have analytical mindset with strong attention to detail and the ability to manage multiple time-sensitive tasks across varying shifts, including monthly weekend coverage.
Benefits
• 🌍 Opportunity to work with SumUppers globally on large-scale fintech products used by millions of businesses worldwide, from our modern Sofia office. This involves an office-first setup • 🌈 Commitment to Diversity and Inclusion: be part of a workplace that values and promotes diversity, fostering an inclusive environment where everyone's perspectives are respected and embraced • 📚 A dedicated annual L&D budget of €2000 and 10 paid days of educational leave which can be used to attend conferences and/or advance your career through further education • 🏖 Generous time off: 25 days of paid leave, plus one extra day per year of service (up to 35), along with public holidays and special leave options • 🏥 Peace of mind: additional health insurance and life insurance • 💪 Stay active: on-site yoga and a co-sponsored Multisport card offering access to hundreds of sports facilities • 🍽 Meal support: benefit from a tax-free food voucher program plus flexibility via our Re:Benefits platform • 🚌 Easy commute: free shuttle buses connecting directly to Joliot-Curie metro station • 🌴 Break4me: 1-month sabbatical after 3 years of service • 🔗 Referral Bonus: earn additional rewards by referring talented individuals to join the SumUp team • This job is based in our office in Sofia. • Be empowered to do more that matters. • At SumUp, we're on a mission to empower small businesses across the globe by providing simple and affordable tools that allow them to thrive. Today, over 4 million businesses in 37 markets rely on SumUp as their financial partner to manage payments, finance and customer relationships. • Our commitment to small businesses is reflected in our diverse teamOpens in new window of over 3,000 SumUppers from over 90 nationalities, united by global collaboration and an innovative mindset. Our core values lay the foundation for who we are and what we stand for, shaping our work culture and driving our success. We foster inclusivity and a continuous learning culture, providing a safe space for personal and professional growth. Our differences make us unique and strong as we strive to create an environment where everyone belongs and feels supported, no matter how they identify. • SumUp is proud to be an Equal Employment Opportunity employer, actively seeking and embracing diversity in our workforce. We don't make hiring or employment decisions based on race, colour, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age or any other basis protected by applicable laws or prohibited by company policy. Our commitment extends beyond recruitment to creating a safe and respectful workplace where harassment of any form is strictly prohibited. Discover more about our culture and opportunities on our careers website, and follow our journey on LinkedInOpens in new window, InstagramOpens in new window, and TikTokOpens in new window. • 🎥 Want to add this role to a LinkedIn post or job ad? Check out our Global Employer Brand video libraryOpens in new window for ready-to-use content. • Job Application Tip • Job Application Tip • We recognise that candidates feel they need to meet 100% of the job criteria in order to apply for a job. Please note that this is only a guide. If you don’t tick every box, it’s ok too because it means you have room to learn and develop your career at SumUp.
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