Parloa - Staff Product Engineer
Requirements
• Go, TypeScript, Node.js, Python, FastAPI, frontier LLMs, MCP, Azure, Kubernetes, Docker, Terraform, MongoDB, Redis, Kafka/NATS • You will not use all of these, and most engagements add something new. • 8+ years of professional software development, delivering production systems end to end. Fluent in TypeScript or Python, or able to get there quickly. • 8+ years of professional software development • 5+ years leading the design and architecture of large-scale production systems in customer-facing or enterprise environments, with a focus on reliability, scale and failure modes. • 5+ years leading the design and architecture of large-scale production systems • Experience leading agentic, spec-driven development in production. You know when a coding agent’s output is wrong and what checks it needs before it ships. • Experience leading agentic, spec-driven development in production. • A track record in long-term accounts or fast experiments. You have owned a strategic enterprise relationship over several years, through an expansion, a renewal or a leadership change. Or you have tested new ideas at the frontier and decided quickly whether they were worth building. • A track record in long-term accounts or fast experiments. • Experience as a mentor or tech lead, helping engineers become independent. • Comfortable with ambiguity and with customers. You work well in complex organizations, build trust quickly with new customer teams, spot risks early and keep your judgment when the stakes are high. • Comfortable with ambiguity and with customers. • Willingness to travel up to 25% to customer sites, depending on the engagement. • Willingness to travel up to 25% • Strong spoken and written communication skills in English. • Experience building or deploying an LLM-powered system used by real users in production • Hands-on experience with eval frameworks, agent tooling, RAG, prompt engineering or multi-agent orchestration (few candidates will have all of these) • A founder or founding-engineer background • Forward-deployed, solutions engineering, product engineering or strategic-partner experience at an enterprise software or AI company • Voice or conversational AI, or contact center, telephony or CCaaS integration • Experience in regulated industries such as banking, insurance or telecom • Our engineering values: • At Parloa, we hire, promote, and evaluate based on cultural and technical excellence. You’ll thrive here if you: • Earn Trust – act with transparency and reliability. • Earn Trust • Obsess Over Customers – always start with the customer problem. • Obsess Over Customers • Think Big – set bold goals and pursue them fearlessly. • Think Big • Have Integrity – do the right thing, especially when it’s hard. • Have Integrity • Disagree & Commit – debate with candor, align fast, and deliver. • Disagree & Commit • Own It – take full responsibility for outcomes, not just tasks. • Own It • Dive Deep – master the details without losing sight of the big picture. • Dive Deep • Bias for Action – move fast, decide quickly, iterate fearlessly. • Bias for Action • Deliver Value – measure success by customer and business impact. • Deliver Value • Insist on the Highest Standards – raise the bar continuously. • Insist on the Highest Standards • Go the Extra Mile – make the impossible possible. • Go the Extra Mile • Hire & Elevate the Best – raise the bar with every hire. • Hire & Elevate the Best • Our recruiting process: • Recruiter Call → Technical Peer Interview → 360° Tech Interview Loop → Bar Raiser
Benefits
• We’re at the beginning of a new era in customer experience, one where AI doesn’t just respond, but understands, reasons, and takes action. We’re building agentic AI that enterprises trust with their most important customer moments: complex questions, high volumes, real stakes. When millions of people reach out to a brand, those interactions aren’t just support tickets; they’re defining experiences. We’re here to raise the standard: making every conversation seamless, intelligent, and genuinely helpful. If you care about shaping how businesses and customers connect at scale—and want your work to matter in real, everyday moments—this is where you do it. • At Parloa, ownership isn’t a buzzword; it means being accountable for outcomes, not just tasks. We operate in a category that’s evolving fast, where the bar is high, and the problems are complex. We hire people who think in solutions, communicate with clarity, and follow through. People who are comfortable making decisions, taking responsibility, and raising the standard for themselves and those around them. • We’ve grown beyond the earliest startup phase, but we’ve kept the intensity: fast execution, direct feedback, and a strong expectation to contribute meaningfully from day one. • Backed by leading global investors like General Catalyst, EQT Ventures, and Altimeter Capital, we’re scaling with a clear ambition: to become the global category leader in enterprise-grade conversational AI. • Parloa is committed to upholding the highest data protection standards for our clients' and employees' data. All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information. • Parloa is an e-verify employer in the USA. Please click here to learn more. • We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics. • We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.
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