Boku - Manager, Payments Transformation & Operations
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Requirements
• Experience of at least 8-12 years in payment operations, treasury, or transaction management — ideally in fintech, digital payments, or telecom billing. • 8-12 years • fintech • digital payments • telecom billing • Experience in using AI tools to transform and automate processes • AI tools • Strong understanding of digital wallets, local payment methods, and carrier billing ecosystems. • digital wallets • local payment methods • carrier billing ecosystems • Knowledge of cross-border payments, FX flows, and multi-currency settlements. • cross-border payments • FX flows • multi-currency settlements • Skilled in payment gateway operations, reconciliations, and ERP/ledger tools. • Excellent problem-solving, analytical, and process improvement abilities. • Proven ability to work cross-functionally with Commercial, Finance, and Tax teams. • Strong stakeholder management and communication skills. • Experience leading or mentoring teams in fast-paced environments. • MBA preferred, particularly for candidates with experience applying structured business and operations frameworks in fintech or payments environments. • AI-related certifications (e.g., machine learning, data science, AI product, or automation platforms) are preferred. • AI-related certifications
Responsibilities
• Own end-to-end performance of global key account merchants, including revenue growth, retention, expansion, and long-term contract value across regions and verticals. • Define and execute multi-year strategic account plans for top-tier merchants, aligning commercial goals with Boku’s product roadmap, market expansion strategy, and payments innovation agenda. • multi-year strategic account plans • Serve as the senior lead for Boku’s most strategic merchant relationships, building trusted senior partnerships and acting as the escalation point for high-impact commercial, operational, or regulatory issues. • senior lead • Drive cross-functional execution at scale, directing and prioritizing initiatives across Product, Engineering, Operations, Settlement, Risk, Legal, and Marketing to optimize merchant outcomes and speed to value. • cross-functional execution at scale • Translate merchant needs and market signals into actionable insights, influencing internal investment decisions, product enhancements, and go-to-market strategies. • actionable insights • Own the executive governance of QBRs, ensuring insights lead to measurable outcomes, clear accountability, and tangible value creation for both Boku and its merchants. • executive governance of QBRs • Identify and unlock incremental revenue opportunities across payments, new markets, payment marketing, and value-added services, ensuring consistent achievement or over-achievement of portfolio targets. • incremental revenue opportunities • Act as a senior problem-solver and decision-maker, navigating ambiguity, managing risk, and balancing short-term execution with long-term strategic impact. • senior problem-solver and decision-maker • Represent Account Management at the senior leadership level, contributing to company strategy, operational planning, and organizational design. • senior leadership level • Key Skills, experience and Competencies: • Strategic Account & Portfolio Management: • Strong portfolio-level thinking, balancing short-term revenue delivery with long-term value creation • short-term revenue delivery with long-term value creation • Commercial & Financial Acumen • Deep understanding of revenue models, pricing structures, margins, and unit economics • revenue models, pricing structures, margins, and unit economics • Ability to identify, quantify, and close expansion and upsell opportunities within existing accounts • expansion and upsell opportunities • Cross-Functional Influence (Without Authority) • Ability to drive outcomes across Product, Engineering, Operations, Legal, Finance, and Sales without direct control • Skilled at aligning diverse teams around merchant priorities and shared commercial outcomes • Comfortable operating in matrixed, global organisations across time zones • Payments & Digital Commerce Expertise • Strong understanding of payments ecosystems, including local payment methods, settlement, reconciliation, and risk • payments ecosystems • Problem Solving & Decision Making • Structured, analytical approach to solving complex, ambiguous problems • Skilled at identifying root causes rather than treating symptoms • Data-Driven Insight & Analysis • Ability to interpret performance data, identify trends, and derive actionable insights • Ability to challenge assumptions and ask the right questions of data, not just report it
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