Intercom - Account Executive, Emerging AI Products
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Requirements
• Proven experience running full cycle SaaS sales processes from discovery through close • Demonstrated ability to sell a new or evolving product where positioning, ROI narrative, and evaluation plan are still being refined • Experience selling to sales leadership, RevOps, Marketing leadership, or adjacent GTM personas • Strong consultative selling and discovery skills with the ability to quantify value and align multiple stakeholders • Comfort running structured evaluations and coordinating technical and commercial workstreams with Solutions Engineers and cross-functional partners • Ability to synthesize customer feedback into clear product insights and messaging recommendations • High ownership and adaptability in fast-moving environments • Experience selling within sales tech or martech ecosystems • Experience in a startup, scale-up, or new product line environment where you contributed to early go-to-market learning • Familiarity selling AI-enabled products or automation tools • Experience operating in an overlay or specialist model alongside account owners
Responsibilities
• Own the full sales cycle for Sales Agent. • Run discovery with relevant leaders to understand inbound motion and define success metrics. • Design and manage structured evaluations to prove measurable outcomes. • Build and refine product selling strategies, including messaging and objection handling techniques. • Partner with core Relationship Managers for account relationship management (not explicitly stated as a responsibility but implied by the role's scope).
Benefits
• We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! • Competitive salary and equity in a fast-growing start-up • We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen • Regular compensation reviews - we reward great work! • Pension scheme & match up to 4% • Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents • Flexible paid time off policy • Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones • If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too • MacBooks are our standard, but we also offer Windows for certain roles when needed. • Policies • Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week. • We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values. • Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.
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