TRADINGHUB - Customer Success Analyst
Requirements
• Recent STEM degree graduate e.g. Computer Science, Software Engineering, Mathematics • Skilled in a programming/scripting language such as SQL, Python, C# • Keen problem solver with a results-focussed approach • Looking for a first step into the analytics field or initial experience in a customer-facing support role • Ability to work under pressure and exercise clear judgement • Curious mindset and proactive approach to learning • Excellent interpersonal and communication skills • Great attention to detail
Responsibilities
• Develop a deep understanding of our products and our customer usage of these • Use your analytical abilities to solve customer problems and help ensure their success • Collaborate with our product and engineering teams to diagnose and resolve support issues • Build knowledge of financial markets and engineering to better understand our product applications • Take ownership and ensure best practice processes are created/championed • We are committed to making our recruitment process accessible to all and we encourage candidates to inform us of any required adjustments. A full copy of our diversity, equity and inclusion policy will be made available to you upon request.
Benefits
• Life at TradingHub is a rewarding journey within a fast-growing company that thrives on innovation and collaboration. By combining the best of technology and global markets, we’re able to solve complex problems together and deliver meaningful results to our customers. Everybody has value to bring, and we welcome individuality as a key driving force behind our collective success. • Rooted in everything that we do are our core values: Accountability, Ambition, Partnership and Trust. These values provide the foundation for a sustainable workplace culture that empowers you to grow, contribute, and become your best self. • Annual discretionary performance bonus (permanent employees only) • Hybrid working policy • Office lunches twice a week • Private medical insurance + dental cover • Extended parental leave (up to 6 months of fully paid maternity leave) • 25 days annual leave + bank holidays • Enhanced company pension plan • 5 days study leave towards professional qualifications • Death in service coverage • Don’t tick every single requirement? Research shows that candidates from under-represented groups are less likely to apply unless they meet all the criteria. We are dedicated to building a diverse, equitable and inclusive workplace, so if this role excites you, please don't let our specification hold you back. Get in touch!
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