hawkeyeinnovations - Hardware Technician - Tennis

• Your time will be split between our Basingstoke HQ and international tennis event, with the balance depending on the operational demands of the tennis calendar. While the schedule will ebb and flow throughout the year, your flexibility and ability to adapt to the rhythm of the tour will be key. • You will be part of the Tennis Operations Team, working closely with the Projects, Warehouse, and Logistics Teams. The Operations Team is responsible for planning, maintaining, and delivering the resources required to execute events at the highest possible standard, ensuring the right staff and equipment are in the right place at the right time. • The Tennis Department manages over £2 million worth of equipment across 200+ flight cases, deployed globally. With more than 30 tons of equipment moving across continents, tennis is one of the most logistically complex departments in the company. • In this role, you’ll be a key contributor to ensuring that all equipment and related processes remain fit for purpose throughout the year, supporting both day-to-day operations and long-term strategic improvements. • Identifying Operational hardware failure trends, gathering analytical information, investigating them and proposing alternative solutions, configurations and working practices; • Identifying and implementing strategies to improve the efficiencies across our existing processes and procedures, including the reliability of hardware systems in order to enable future improvements; • Support year-round health of our kits and work with each kit manager to proactively manage their kit for each event; • Advising project managers/other staff of stock availability and suggest solutions; • Liaising with the Procurement and Stock Team to forecast new hardware and stock requirements; • Communicating with the core hardware team and procurement team to make sure we are following the correct standards; • Taking a lead role in the implementation and maintenance of the crosscheck asset management system; • Manage the kit quirks process, you will work with the hardware team to agree who will be responsible for completing a quirks request and when they can be scheduled; • Help identify weaknesses in current systems/hardware and work with relevant areas to improve this; • Creating and providing training for the department to increase knowledge of hardware; • Monitoring and Operating of the ball-tracking system and broadcast analysis during every game. • » What we need from you • University Degree or equivalent professional experience; • Proactive, diligent and organised, • Efficient with time, able to prioritise and be self-sufficient, • Demonstrated history of working with computer and camera hardware, • Able to evidence an organised approach to resolving technical issues and supplying clear solutions, including replacement equipment, within the timescales available, • Experience in introducing and executing new processes across a team, • Track record of creating and delivering training, • Understand hardware processes including RMA, Procurement, Crosscheck and Quirks, • Excellent communication skills, as you’ll be liaising throughout the operations team, core hardware team and wider business.