primer.io - AI Strategy & Enablement Lead

• Experience in AI enablement, operations, transformation, change management, strategy, or a high-growth technology environment. • Deep, practical AI fluency • You use AI tools daily, have strong opinions on where they create value, and can translate that expertise into scalable business adoption. • Proven change leadership • You have successfully shifted how teams work through enablement, structured rollout, stakeholder engagement, and clear accountability. • Executive-level stakeholder management • You can influence credibly from ICs to C-suite, challenge leaders constructively, and turn ambiguity into aligned action. • High-agency coaching mindset • You build capability in others, create repeatable systems, and know when to coach, co-build, push, or escalate. • Structured, analytical thinking • You diagnose problems clearly, evaluate trade-offs, build evidence-based recommendations, and measure outcomes rigorously. • High ambition and bias for action • You move fast, experiment intelligently, raise the bar, and bring energy to helping Primer work differently. • Prompt engineering expertise • A structured approach to prompt design, refinement, and teaching others how to improve AI outputs. • Familiarity with Omni, Looker, or similar tools, especially for AI-assisted querying and workflow optimisation. • B2B SaaS, fintech, or payments context • Experience in environments similar to Primer’s operating model, customer base, and product complexity. • Ability to run multiple workstreams, manage senior stakeholders, and deliver measurable outcomes with limited oversight. • 🚫 YOU MAY NOT LIKE IT HERE IF: • You enjoy working in an office-setting, we are remote-first and always will be! • You are not comfortable with shifting context and navigating ambiguity • ✅ A TYPICAL INTERVIEW PROCESS • An initial intro call with a Talent Partner • An interview with the Hiring Manager • Challenge Stage - Contextualised to the role • A final, values-alignment interview • WHAT’S THE CULTURE LIKE AT PRIMER? • We’re building a culture where people can come and do their best work and enjoy it. We want our people to be proud of the impact that they have at Primer, and of the work that they are doing. You will be working with a team of people who are mission-driven, smart, and reflective, and who are invested in building exceptional products and delivering success for our merchants (and we also know how to have fun along the way). • We work remotely. We believe that building a successful, profitable company goes beyond proximity. We invest in our relationships with each other through great remote working practices and thoughtfully designed face-to-face time together. Our heads-together time comes in the form of workstations, our annual company retreat, and co-working space access worldwide. • Finally, let’s go ahead and say it. The work that we do is challenging. Scaleups are a challenge, building category defining products is a challenge. You should be prepared for a challenge at Primer. But, there’s a big difference between a challenge and a struggle. The key difference is that the right challenge comes with the right support structures, an acceptance that not everything always goes to plan, a collaborative environment, and a great team around you. It’s never a challenge that you will face alone.