Automox - Associate Technical Support Engineer

• 1–2+ years of experience in technical support, IT support, desktop support, systems administration, enterprise SaaS support, or a similar technical customer-facing role. • Practical troubleshooting experience with at least one major operating system: Windows, macOS, or Linux. • Windows, macOS, or Linux • Ability to review logs, follow evidence-based troubleshooting steps, and clearly explain findings. • Basic understanding of networking concepts such as DNS, routing, proxies, firewalls, ports, certificates, and connectivity testing. • Basic understanding of endpoint security concepts, including antivirus, EDR/EPP tools, allowlisting, SSL inspection, and how security controls can affect agent communication, script execution, or software deployment. • Comfort reading or adjusting simple scripts, especially PowerShell or Bash. • PowerShell • Strong written and verbal communication skills with a customer-first approach. • Ability to manage multiple support cases, prioritize based on urgency and impact, and maintain clear case documentation. • Curiosity, accountability, and a willingness to ask good questions, learn quickly, and improve support processes over time. • Experience with endpoint management, patch management, MDM, RMM, vulnerability remediation, or device management tools. • Familiarity with REST APIs, HTTP response codes, headers, JSON, Postman, curl, or similar tools. • Experience escalating suspected software defects to Engineering with logs, reproduction steps, and business impact. • Experience creating knowledge base articles, internal documentation, or customer-facing troubleshooting guides. • Exposure to enterprise environments with proxies, VPNs, SSL inspection, firewalls, endpoint protection tools, or strict security policies. • Experience supporting enterprise SaaS customers or working within SLA-driven support processes. • Familiarity with ticketing, documentation, and collaboration tools such as Zendesk, Salesforce, Jira, Confluence, Slack, or similar platforms. • The salary range listed is the base pay range for this position. In addition, the total compensation package includes bonus, equity and benefits. Actual earnings may be less or more depending on a candidate's direct experience, skills, industry knowledge, and location. • $70,000—$75,000 USD • LOCATION • We are a fully distributed company of remote employees. • **Note: We currently don't hire in California or New York metro*** • Automox is the cloud-native IT operations platform for modern organizations. Our award-winning answer to modern IT operations and best-in-class results earned Automox four straight quarters of record growth. We are now trusted by more than 2,500 leading companies and MSPs worldwide, including NASA, Yale, Xerox, Allbirds, and Unicef. It makes it easy to keep every endpoint automatically configured, patched, and secured – anywhere in the world. The future of IT Operations is cloud-native – and right now. Will you join us? • EMPLOYMENT AT AUTOMOX • ✅ Must be able to pass a federal, state, county background check✅ Complete a local in-person verification