Automox - Technical Support Engineer

• 2+ years of experience in technical support, IT operations, endpoint administration, systems administration, or SaaS support. • Working knowledge of Windows, macOS, and Linux endpoint environments, including operating system updates, software installation, package management, permissions, logs, and common deployment failures. • Ability to read, modify, execute, and troubleshoot scripts in PowerShell, Bash, or Python. • Familiarity with REST APIs, OpenAPI/Swagger documentation, JSON payloads, and structured data. • Basic understanding of networking and endpoint security concepts, including proxies, firewalls, SSL inspection, antivirus, EDR/EPP tools, allowlisting, and how these controls can affect agent communication, script execution, and software deployment. • Strong analytical troubleshooting skills, including the ability to isolate variables, interpret logs, reproduce issues, identify root cause, and communicate clear next steps. • Strong written and verbal communication skills, with the ability to explain technical issues clearly to both technical and non-technical audiences. • Experience managing urgent, complex, or sensitive customer situations with empathy, ownership, and clear communication. • A customer-first mindset, strong sense of accountability, and curiosity for solving technical problems in a fast-paced SaaS environment. • Experience configuring or supporting endpoint management, patch management, MDM, or systems management tools such as Jamf, WSUS, SCCM, Microsoft Intune, or similar platforms. • Experience with AWS, cloud infrastructure, SaaS platforms, or distributed systems. • Experience using SQL, log query tools, or data analysis to investigate technical issues. • Experience supporting enterprise customers in security, IT operations, endpoint management, or automation environments. • Interest in cybersecurity, IT automation, endpoint management, and helping customers improve operational efficiency. • The salary range listed is the base pay range for this position. In addition, the total compensation package includes bonus, equity and benefits. Actual earnings may be less or more depending on a candidate's direct experience, skills, industry knowledge, and location. • $75,000—$95,000 USD • LOCATION • We are a fully distributed company of remote employees. • **Note: We currently don't hire in California or New York metro*** • Automox is the cloud-native IT operations platform for modern organizations. Our award-winning answer to modern IT operations and best-in-class results earned Automox four straight quarters of record growth. We are now trusted by more than 2,500 leading companies and MSPs worldwide, including NASA, Yale, Xerox, Allbirds, and Unicef. It makes it easy to keep every endpoint automatically configured, patched, and secured – anywhere in the world. The future of IT Operations is cloud-native – and right now. Will you join us? • EMPLOYMENT AT AUTOMOX • ✅ Must be able to pass a federal, state, county background check✅ Complete a local in-person verification