Knak - Forward Deployed Engineer (AI Internal Tools)
Requirements
• 8+ years of experience in product design, including 3+ years leading and developing designers • Proven people leadership with a track record of growing and mentoring high-performing teams • Strong strategic thinking—able to connect design decisions to business outcomes and influence product roadmaps • Experience designing enterprise B2B or SaaS products, with an understanding of complex workflows • AI fluency—comfortable shaping design approaches for AI-powered features and understanding their impact on user experience • Experience using AI-native prototyping tools like Claude Code (preferred), Lovable, Figma Make or Cursor to go from design concept to working prototype • Expertise with traditional design tools such as Figma • Deep knowledge of UX best practices, accessibility, and modern product development • A strong portfolio demonstrating visual design excellence — you sweat the details and it shows in pixel-level polish and craft • Experience establishing user research practices and integrating qualitative and quantitative insights into product decisions • Expertise with Figma and prototyping workflows • Experience defining design operations — including workflows, tooling, and resource allocation — to help a team deliver high-quality work consistently • Strong cross-functional collaboration skills and credibility with product, engineering, and go-to-market teams • Excellent communication skills, with the ability to advocate for design without creating friction • Experience building or scaling a design system • Background in marketing technology, email marketing, or creative production tools • Experience with rapid growth or scaling organizations • Experience scaling a design team through periods of rapid organizational growth
Responsibilities
• Managing and optimizing the CEO’s calendar. • Prioritizing meetings based on impact, urgency, and CEO involvement required. • Protecting focus time and preventing unnecessary calendar creep. • Ensuring the CEO is prepared with the right context, materials, and decision points. • Identifying conflicts, gaps, risks, and scheduling issues before they become problems. • Coordinating timing across meetings, travel, calls, and personal commitments. • Proactively communicating schedule changes or delays. • Inbox and Communication Management • You will proactively manage the CEO’s inbox and reduce the amount of work requiring direct CEO involvement. • Reviewing, organizing, and prioritizing email. • Drafting responses and responding on behalf of the CEO where appropriate. • Handling tasks that do not require CEO decision-making. • Escalating only what truly needs attention. • Tracking requests and ensuring follow-through. • Summarizing long threads into clear actions, issues, or decisions. • Reducing noise so the CEO can stay focused on high-value work. • Meeting Support and Organizational Follow-Through • This is one of the most important parts of the role. You will attend key meetings, capture decisions and action items, and ensure commitments turn into completed outcomes. • Attending selected meetings with the CEO. • Capturing notes, decisions, owners, deadlines, and next steps. • Following up with leaders and team members on commitments. • Maintaining a centralized tracker of CEO-related action items. • Turning conversations into clear plans, owners, and outcomes. • Attending meetings on behalf of the CEO when appropriate and bringing back concise recommendations. • Ensuring the CEO is not chasing people for updates. • A key part of the role is helping ensure information from customer, partner, investor, employee, and leadership conversations reaches the right people and turns into action. • Routing important information to the appropriate teams. • Understanding who needs context, ownership, or follow-up. • Driving accountability and ensuring next steps happen. • Maintaining systems for CEO meeting notes, follow-ups, and organizational action items. • Closing the loop with the CEO once actions are underway. • Executive Leverage and Decision Support • You will help the CEO move faster by turning complexity into clarity. • Preparing briefs and meeting prep. • Summarizing long documents, conversations, and threads into key takeaways. • Identifying what decisions are needed and what information is missing. • Bringing recommendations, not just raw information. • Following up on unresolved questions and open loops. • Helping the CEO stay focused on the highest-impact priorities. • Anticipating Needs and Removing Friction • You should constantly be thinking several steps ahead. • Anticipating scheduling conflicts and operational friction. • Ensuring meetings, rooms, technology, and materials are fully prepared. • Coordinating prep time, travel time, logistics, and transitions. • Preventing avoidable confusion, delays, or technical issues. • Making the CEO’s day feel smoother, calmer, and more controlled. • Travel, Events, and Logistics • You will own business and personal travel planning with a high level of detail and quality. • Booking travel and managing itineraries. • Coordinating flights, hotels, transportation, reservations, and meeting logistics. • Managing changes calmly and proactively. • Supporting company events, leadership meetings, board meetings, customer meetings, and offsites. • Ensuring the CEO has the right materials, timing, transportation, and context for every trip or event. • Personal Administration • This role includes some personal support and administration around personal calendaring and tasks where it unlocks the CEO's time. • What Success Looks Like • In this role, success means the CEO feels a meaningful difference in day-to-day operations. • You are successful if: • The CEO gets significant time back. • The calendar feels intentional, not reactive. • Meetings are better prepared, better followed up on, and more accountable. • Important information is routed quickly and turned into action. • The CEO is not chasing people for updates. • Action items do not fall through the cracks. • Personal administration and logistics are handled proactively. • Scheduling, travel, and operational issues are anticipated before they become problems. • The CEO spends more time on strategy, leadership, customers, investors, product, and family. • You become trusted enough to handle more independently over time.
Benefits
• We are a world-class enterprise email and landing page creation platform with a focus on making successful and happy customers by providing them with an incredibly powerful, yet easy to use creation platform. • Our industry leading SaaS solution is built by Marketers, for Marketers. We know that it’s the small things that make the biggest impact and that emails and landing pages are where the rubber hits the road when it comes to Marketing Automation. We change the way Marketers work by making them more efficient, while improving conversion rate of their campaigns and helping them stay on brand. • Oh, and we have a bit of fun while doing it, too! • We’re looking for a digital-first marketer who knows how to take bold brand stories and make sure they actually get seen. As Knak’s Senior Demand Gen Manager, you’ll own the channels that amplify our content - paid media, SEO, retargeting, and distribution mechanics - and make sure every campaign reaches the right buyers in the right places. • You won’t be starting from scratch. You’ll collaborate closely with our new Director of Brand & Content to bring campaign narratives to life, and you’ll manage our SEO and Paid consultants to execute with precision. Your superpower is knowing how to translate a creative idea into performance - connecting storytelling with measurable growth. • This is not a “post and pray” digital role. It’s about amplification, targeting, and optimization - ensuring Knak’s content and campaigns cut through the noise and drive real impact. • At Knak we have four foundational pillars. Culture, customers, product and growth. Culture is our number one pillar because we know that is at the core of building a strong company that can build amazing products and delight our customers. We do this with a laser focus on hiring the right people who are smart, positive and who want more than the typical nine-to-five offers. • We offer an extremely rewarding, second to none work environment as acknowledged by Ottawa’s Best Places to Work 2025! We show our investment in our people through our competitive salaries, equity in the company, great benefits, paid vacation, Life leave days (because life happens), team lunches and off-sites, and most importantly our commitment to YOUR career growth. • If this sounds like something you’re looking for, then we’d love to hear from you! • If you don’t see yourself fully reflected in every job requirement listed on the posting above, we still encourage you to reach out and apply. Research has shown that women and underrepresented groups often only apply when they feel 100% qualified. We strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientations, and life experiences to apply. Knak believes in creating an inclusive, barrier-free working environment. If you require ANY accommodation to the interview process please contact [email protected] Knak, our recruitment process includes AI screening for keywords and minimum qualifications as well as video interviews which are transcribed with AI. Humans are still at the core of our decision making! • Click here to view the Knak Privacy Policy
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